Field Service Technician Level 2

Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.

Busch Vacuum Solutions has an immediate direct-hire opportunity open for a Field Service Technician 2 in North Carolina!  This is a field support role covering NC, SC, TN, GA and VA, thus will require some overnight travel.  The ideal area of residency is the Charlotte, North Carolina region.

The Field Service Technician 2 installs, inspects, troubleshoots, and maintains the company's vacuum pumps, blowers, and systems at end-user customer locations.

We are looking for highly motivated, autonomous, detail-oriented people who are experienced in providing outstanding customer service in dynamic environments.  Qualified individuals should apply NOW for an opportunity to find out why Busch is an amazing place to work!

 

Job Responsibilities

• Perform field service preventive maintenance work and advanced field service repair, including modifications to equipment at the customer site
• Perform equipment health check: check base pressure, pumping speed, and test other vital components to ensure optimal performance
• Conduct warranty evaluations and submit all warranty-related service reports and documentation
• Perform on-site equipment startup and operator training
• Fulfill field service safety requirements including safety training, safety certifications, and maintain safety equipment/tooling as instructed
• Relay customer issues, problems, and complaints to Service Manager and/or Technical Support Team; expediting critical issues as deemed necessary
• Accurate completion and submission of all necessary documentation and reports for assigned field activities, utilizing Busch-approved programs and software within the timeline set forth by management
• Relay pricing information on parts, service support, or new equipment to customers when requested
• Develop mutually beneficial business relationships with end-user customers to maintain, grow and promote the company after sale parts, products, and service(s) business
• Be able to travel to customer site on short notice (as required)

 

Required Experience

• 3-5 years of experience with basic rotational mechanical equipment, pumps, compressors, and blowers, in an Industrial or Technical equipment field service-related position: Preferred
• 
  Mechanical aptitude: Required
• Electrical knowledge: Preferred
• Equipment leak detection: Preferred
• Equipment calibration: Preferred
• Computer Skills: Basic knowledge and use of a laptop, basic applications, Microsoft applications such as Office and Excel: Required
• Certifications & Licenses: Must maintain a valid Driver's license that meets Busch insurance standards

 

Personal Qualifications

• Detail and safety-oriented
• Outstanding customer service skills, including relationship building and good salesmanship skills
• The ability to handle dynamic working environments and manage difficult situations
• Excellent oral and written English communication skills
• Ability to work well independently and with a team
• Outstanding critical thinking and problem-solving skills

 

Job Requirements

• Ability and willingness to pass a 9-panel drug screen, 7-year criminal history check
  • Most felonies are a disqualifier, misdemeanors are considered on a case-by-case basis
• Must pass respirator fit test (annual retesting required)
  • Must be willing to maintain facial hair to a minimum for respirator fitment
• Must be willing and able to utilize all required PPE
• This is a remote position.  Must be willing and able to travel primarily within the immediate region to service equipment at customer sites.   Must be able to travel outside the region for trai