Sr. Systems Administrator

About us

Softheon helps make healthcare more affordable, accessible, and plentiful. Softheon builds software and automation solutions for health insurers and government health agencies. Help shape the future of health tech while working from home with incredible benefits that reflect our commitment to expanding access to quality insurance. Work for a fast-growing, established, and profitable company where you can power what’s next in healthcare.

At Softheon we strive to create simple solutions to complex problems. Our innovative and easy-to-use products have revolutionized the way everyday people control their healthcare needs. Empowering the nation's first state health benefit exchange since 2008, Softheon's vision and strategic direction has designed five platforms to help our partners quickly adapt to industry standards, manage client data, and grow their membership, while never compromising the exceptional care they provide. In this highly dynamic industry, Softheon has maintained its position as a premier Business Process as a Service (BPaaS) and Software as a Service (SaaS) solution, utilized by 37% of healthcare payers and having been responsible for 12% of ACA enrollments processed. Our platform has been ranked #1 in addressing the industry’s ever-changing regulatory demands and recognized by Gartner, IDC, AHIP, ACAP, and HCEG.

About the role

Softheon is looking for a Sr. Systems Administrator that will join our team to help build, maintain, monitor, support, diagnose, and repair Softheon’s physical and virtual systems and networking infrastructure. You will collaborate with cross-functional teams, provide technical guidance, and implement best practices to optimize our cloud-based systems. Additionally, you may be needed to provide second level technical support escalation to the Softheon Helpdesk for the internal staff of Softheon.

Requirements

You will:

• Receive and coordinate resolutions to technical support calls and requests for the IT team;
• Deploy, monitor, and Administer Softheon Fleet of Virtual Machines;
• Oversee performance management and maintenance tasks for Microsoft Hyper-V Virtual Machine;
• Monitor Uptime and availability of critical systems;
• Implement and manage Azure Active Directory, identity and access management, and security controls.
• Oversee ongoing performance tuning, hardware, and software upgrades and optimization as needed for system and networking infrastructure;
• Lead changes and upgrades to Softheon’s system, network, and security infrastructure with internal staff and third party vendors;
• Respond to, evaluate, and promptly resolve or escalate severity system and network outages;
• Communication downtime, upgrades, and other information to appropriate teams as necessary;
• Provide technical support, resolve incidents, and participate in on-call rotation for critical system issues.
• Advise the Softheon Helpdesk on tasks and help to develop methods and procedures to increase helpdesk efficiency on duties;
• Performing ongoing performance tuning, hardware, and software upgrades and optimization as needed for end user workstations;
• Ensure compliance with industry best practices and regulatory requirements.

You have:

• Bachelor’s degree in Computer Science, Information Systems or related field
• 5 years of related experience required
• 5+ years of Microsoft server administration experience required
• Technical expertise in identifying, diagnosing, and evaluating end-user computer and account issues, and developing effective mitigation and repair methods
• Strong knowledge of Azure services and administration, including Azure Virtual Machines, Azure Networking, Azure Active Directory, Azure Security Center, and Azure Monitor.
• Strong interpersonal skills with effective verbal and written communication skills
• Strong analytical and problem-solving skills
• Strong etiquette for internal digital communications (email or ticketing)
• Ability to meet deadlines in a fast-paced environment while managing simultaneous projects
• Demonstrated ability to work effectively, independently, and in a team environment
• Experience or familiarity with
• • Microsoft Windows operating systems
  • Microsoft Office Suite
  • Workstation hardware troubleshooting techniques and software utilities
  • Workstation software troubleshooting techniques and resolution
  • Microsoft Active Directory
  • Microsoft Server 2008R2, 2012, 2012R2, 2016
  • Virtualization

Benefits

What we offer:

<