PT - Office Clerk, Quartzsite Learning Center

PT - Office Clerk, Quartzsite Learning Center

Salary: 
$15.15 per hour

Summary of Function: 
Provides support services for students, staff, faculty, and the public of La Paz County.

Typical Duties: 

• Serves Students. Assists in the enrollment process, financial aid, and in the handling of all confidential materials pertaining to AWC, ABE, ESOL/ELL/ELA student records.
  
• Provides general college and specific departmental information to staff, AWC, ABE, ESOL/ELL/ELA students, and the public on the phone, online, and in person. Answers phones, takes detailed messages, and transfers calls to the appropriate departments district-wide.
  
• Provides event support. Directs patrons to the event space; answers questions related to the event, including proper use of equipment; empties trash receptacles; submits event support communication logs as needed; ensures that event locations are properly locked, secured, and free of any attendees prior to leaving.
  
• Provides support services for AWC, ABE, ESOL/ELL/ELA students when in-person, remote, and with distance education courses and learning environments.
  
• Ensures that all areas of the assignment are cleaned, properly locked, and secured at the shift’s end.
  
• Participates in and successfully completes work-related training.
  
• Supports and participates in strategic planning initiatives and performs other duties as assigned.

Required Qualifications: 

• High School diploma or equivalent
  
• One year of experience working in customer service or working directly with the public, or working in a related field
  
• Applicants may indicate any additional language proficiencies in their application materials, including English/Spanish, as relevant to the position
  
• An equivalent combination of education and/or experience from which comparable knowledge, skills, and abilities have been achieved may be considered

Additional Eligibility Requirements:

•  Arizona Driver's License or Equivalent 

Classification:

• Non-Exempt

Position Type & Work Schedule:

• Part-time
  
• Up to 19 hours per week
  
• Work flexible schedule to meet the program, department, and/or institutional needs, which may include Fridays, nights, and/or weekends

Knowledge, Skills, and Abilities:

• Knowledge of and ability to interpret, apply, and follow college policies and procedures
  
• Knowledge of or ability to maintain organizational structure, workflow, and operating procedures
  
• Skill in current technologies and word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications, Windows, college system platforms, software, and applications especially those specific to the department operations
  
• Knowledge of student support services, resources, and enrollment processes
  
• Knowledge of customer service practices and basic records management in a front-facing environment
  
• Skill and ability to be self-directed and to manage one’s own time
  
• Skill in performing a variety of duties, often changing from one task to another of a different nature
  
• Skill in providing front-line customer service across in-person, phone, and virtual environments
  
• Skill in maintaining organized records and supporting office and event operations
  
• Ability to complete all departmental and/or institutional mandatory training or development
  
• Ability to organize, prioritize, follow multiple projects and tasks through to completion, with close attention to detail
  
• Ability to work independently and contribute