Head of Service Engineering

Körber is the home for passionate people who innovate, collaborate, and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding of local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim to be the first to do the right thing at the right time.

 

Join the home for entrepreneurs!

 

Responsible for leading the service engineering team in managing the full life cycle of equipment sold by the company. This includes ensuring optimal performance and longevity of installed equipment, providing engineering support for spare part orders, managing retrofit and upgrade programs, and supporting customer satisfaction through technical expertise and innovation.

 

Your role in our team

 

• You will Develop and maintain an aftermarket product portfolio in accordance with the Handling and Packaging OEM business as well as install base
• You will maintain and update the overview of installed base for Handling and Packaging division
• You will work with the team to create and validate quotes for assemblies, retro fits, and spare parts lists with input from the necessary department personnel
• You will review the order costs to ensure proper pricing
• You will oversee the engineering support for all phases of equipment life—from installation and commissioning to maintenance, upgrades, and end-of-life planning
• You will lead the team responsible for reviewing and processing customer requests for spare parts, retrofits, and upgrades. Ensure timely and accurate technical assessments and quotations
• You will develop, evaluate, and implement programs for upgrading existing equipment to meet evolving customer needs, regulatory standards, or technological advancements
• You will manage, mentor, and develop a team of service engineers and technical support staff
• You will drive a culture of continuous improvement and customer focus
• You will work closely with Sales, Product Engineering, Manufacturing, and After-Sales teams to ensure serviceability and long-term support of equipment
• You will analyze service trends, reliability data, and customer feedback to inform engineering improvements and future product design

 

 

 

Your profile

 

• You have obtained a bachelor’s degree in engineering related fields (Mechanical, Manufacturing), Business or equivalent work experience
• You have three years’ experience with automation industry experience required
• You have work experience in Project Management and/or Service a plus

 

 

 

 

Your working environment at Körber

Join Körber Pharma and you will work in an innovative, friendly and digital environment providing the opportunity to advance your career. Irrespective of whether it is engineering, production or supporting exciting projects – you have the chance to contribute your expertise and make a difference. As part of the team, you contribute to the solution throughout the entire pharma value chain.

Your benefits

 

• You will work in a modern work environment with an open culture towards improvements and new ideas
• You are part of a global operating company with a wide customer base and a growing business
• You profit from international cooperation within a group-expert network to implement corporate-wide concepts
• You will work in a team that focuses on customer requirements
• You will get an attractive compensation package including health, dental, vision insurance, and retirement plan

Can you find yourself in this profile?

Then you are right at Körber. We are looking forward to getting to know you!

Equal employer opportunity

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, s