EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/  

EverHealth is simplifying the business of healthcare through simplified, user-centric software which streamlines the daily operations of healthcare practices. The right software can be critical to the health of a practice, and that’s why we’ve created an integrated ecosystem of intuitive, easy to use products that work with how providers run and grow their business. 

Role:

EverHealth is looking for an experienced payments leader who can set the vision and strategy for payments. As Head of Payments, you will own the P&L for EverHealth payments and be responsible for developing the overall payments strategy; working cross-functionally with marketing, sales, CX, and product to ensure we meet our growth expectations.

The Head of Payments at EverHealth will play a pivotal role in driving the transformation of our Payments product into a core component of our business strategy. This role is instrumental in orchestrating the evolution of our payments offering to dominate healthcare payments, delivering unparalleled customer experiences, and directly contributing to the company’s revenue growth strategy. The right candidate for this will be a proven results-oriented leader who possesses outstanding business acumen in both the SaaS / Payments business model and also in the operations and key business processes of SMB Healthcare businesses. In this role, you will obsess over the optimization of our payment's revenue opportunity at EverHealth. You will uncover opportunities to deepen our penetration rates, increase payment volumes, and optimize our net yield. You understand that to accomplish this, our payment solution will need to solve real problems for our customers. So, you will identify new features and payment workflows that will reduce transaction friction and increase payment collection for the Healthcare customers we serve.

Responsibilities:

Payment Strategy & Operations:

• Develop and execute a strategic roadmap for payment penetration tailored to EverHealth’s SaaS offerings and target markets. Extreme focus on accelerating revenue growth with innovative strategies to drive payment enablement, activation, utilization, and net take rate.

• Oversee the development, enhancement, and management of payment products, features, workflows, and integrations into EverHealth systems of action. Collaborate with product management and engineering teams to prioritize feature development and ensure seamless integration with the platform.
• Monitor payment performance metrics, identify bottlenecks, and implement improvements to streamline processes. Track key performance indicators (KPIs) and optimize strategy / tactics to drive improvement in identified KPIs. Relentless focus on payments funnel conversion from activation to take rate.
• Develop and implement risk management strategies to mitigate fraud, chargebacks, and other financial risks associated with payment processing where EverHealth has risk exposure. Monitor transaction data and fraud trends to proactively identify and address potential threats.
• Stay abreast of emerging payment technologies and trends in the US market, such as contactless payments, mobile wallets, and real-time payment networks.
• Ensure compliance with applicable laws, regulations, and industry standards governing payment processing in the United States, including PCI DSS, NACHA rules, and state-level regulations.
• Prepare and present regular metrics, reports and presentations for the EverHealth leadership team.

Go-to-Market Strategy:

• Develop and execute comprehensive GTM strategies for integrated software solutions in the EverHealth portfolio, ensuring alignment with overall business objectives.
• Build an