Director ServiceNow Platform Service Delivery (Remote)
RTXAbout the role
Date Posted:
2024-10-16Country:
United States of AmericaLocation:
UTCT1: Corp - CT - Remote Remote Location, Remote City, CT, 06101 USAPosition Role Type:
RemoteRTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
To realize our full potential, RTX is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.
The following position is to join our RTX Corporate, Enterprise Services, Research Center or BBN team:
What You Will Do
The Director of Snow Platform & Strategy is responsible for the development, maintenance and continuous improvement of the ServiceNOW platform and environment. This leadership role is accountable for the delivery of Service Now (SNOW) transformation and related operations used to enable business capabilities and services across the RTX enterprise. Leveraging platform capabilities, business insights and strong stakeholder relationships, the SNOW Platform Leader will make recommendations to enhance the overall service delivery experience.
This Director brings current knowledge and future state vision for transforming the platform and environment including its strategy, processes and workforce. This leader will manage, coordinate and coach team members and partner with stakeholders at all levels of the organization to identify areas of opportunity within RTX, implementing a solution to drive enterprise synergies and company-wide simplification.
Key Responsibilities include:
Accountable for RTX ServiceNow platform including; license management, development, maintenance, testing, implementation and production globally for digital, HR, and Finance.
Manage ITSM & HRSD processes, IT service management, demand intake, prioritization and delivery.
Partner with stakeholders including ES service owners and BU digital teams to identify areas of opportunity, implement solutions to drive enterprise synergies and company-wide simplification.
Contribute to the development and execution of the enterprise-wide digital strategy while ensuring alignment to the top-level goals of the business
Drive the building, documentation, training, and ongoing honing of technical standards, platform governance, and a robust application monitoring program.
Provide technical leadership to team of 70+ developers and architects for development efforts to meet project milestones as well as ensure that all available capabilities within the ServiceNow platform are leveraged to improve the employee experience within
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