Resource Specialist, Weekday Overnights

Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

MGB Behavioral & Mental Health is an enterprise clinical service that supports and collaborates with all behavioral health departments and services across Mass General Brigham. Reporting to the Behavioral & Mental Health Manager for Central Access & Disposition, the Resource Specialist supports system initiatives by remotely supporting behavioral health services across Mass General Brigham’s emergency departments, medical floors, and behavioral health inpatient units. The Resource Specialist works closely with the Manager, Navigators, the Behavioral & Mental Health access and disposition teams, and behavioral health stakeholders systemwide to facilitate initiatives that improve patient throughput and access.

 

Qualifications

Principal Duties and Responsibilities

• Facilitate referrals for various levels of behavioral health care for patients awaiting treatment across several MGB emergency departments, medical/surgical units, and inpatient behavioral health units
• Monitor system-wide capacity to help guide placement efforts
• Communicate and coordinate with multidisciplinary teams both within and outside of MGB
• Document and track tasks in medical record (Epic) or elsewhere as indicated
• Assist with data collection and tracking, data analysis (Excel), and reporting (PowerPoint)
• Receive and promptly respond to phone calls to central behavioral health call line, emails/faxes to central behavioral health inbox, and Teams chats from systemwide stakeholders
• Provide cross-coverage of tasks related to central access (supporting admissions and bed searches) and central disposition (supporting inpatient throughput)
• Attend department meetings and assist with other department tasks as assigned

Qualifications

• Bachelor’s or master's degree preferred; concentration in Social Work, Psychology or Health Care preferred

Skills/Abilities/Competencies Required

• Excellent written and verbal communication skills
• Excellent judgement and organizational skills; evidenced ability to successfully multitask
• Ability to be flexible and resourceful
• Ability to work both independently and as part of a team
• Assessment and problem-solving skills
• Ability to remain calm and professional in high-stress, high-pressure, fast-paced environments
• Familiarity with mental health treatments and services, systems of care and community resources
• Intermediate proficiency in Excel, Word, PowerPoint, and Teams
• Ability to work independently

 

Additional Job Details (if applicable)

Working Conditions

• The schedule for this full-time role is Monday through Friday, 11:00 pm - 7:30 am.
• Preference will be given to candidates with a willingness to work onsite in Belmont when needed; likely for a period of several weeks/months at the start of employment with an eventual transition to a remote/hybrid arrangement.

 

Remote Type

Hybrid

 

Work Location

399 Revolution Drive

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Night (United States of America)

 

Pay Range

$19.81 - $28.30/Hourly

 

Grade

3

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent A