Head of Strategy for Global Business Services

As the Head of Strategy for Global Business Services, you will play a pivotal role in defining and executing the strategic direction of our global business processes. You will be responsible for managing the strategic pillar that drives our global direction and ongoing improvements. This includes setting key metrics, defining core reporting elements, and guiding the organization toward achieving established goals. Your leadership will be instrumental in shaping the future of our global business services.  

This position requires previous experience in technological transformation of global business service centers. 

If you are a leader with a passion for shaping the future of global business services, we invite you to apply for this exciting opportunity. Join us in driving strategic excellence and innovation across our organization. 

What You Will Be Doing:

Strategic Direction Setting: 

• You will develop and outline the strategic direction for global business processes, aligning them with the company's overall strategic goals. 
• You will collaborate with cross-functional teams to identify opportunities for process optimization and innovation. 

Performance Metrics and Reporting: 

• You will create and manage key performance metrics and reporting mechanisms that provide visibility into the effectiveness of global business processes. 
• You will regularly review and analyze performance data to identify areas for improvement and recommend corrective actions. 

Goal Setting and Monitoring: 

• You will collaborate with senior leadership to set and cascade organizational goals related to global business services. 
• You will continuously monitor progress toward established goals and take proactive measures to address any deviations. 

Cross-Functional Collaboration: 

• You will foster strong relationships with leaders across various departments to ensure alignment and synergy with global business services strategy. 
• You will drive collaboration efforts to streamline processes and improve overall operational efficiency. 

Change Management and Innovation: 

• You will promote a culture of continuous improvement and innovation within the global business services function. 
• You will lead change management initiatives to drive adoption of new processes and technologies. 

Resource Allocation: 

• You will manage and optimize resource allocation to support the execution of strategic initiatives. 
• You will ensure the team is adequately staffed and equipped to achieve strategic objectives. 

What You Need To Succeed:

Strategic Thinking: 

• Demonstrated ability to think strategically and translate high-level objectives into actionable plans and initiatives. 
• Proven track record of developing and implementing effective long-term strategies for global business services. 

Analytical Skills: 

• Strong analytical skills with the ability to gather, interpret, and analyze data to make informed decisions. 
• Proficiency in using data-driven insights to identify areas for improvement and drive process optimization.  

Critical Thinking: 

• Exceptional critical thinking skills to evaluate complex issues, identify root causes, and develop innovative solutions. 
• Capacity to anticipate potential challenges and proactively address them. 

 Excellent Communication Skills: 

• Outstanding written and verbal communication skills, including the ability to convey complex concepts clearly and concisely. 
• Adept at presenting strategic ideas to senior leadership and stakeholders. 

Experience in Process and Organization Optimization: 

• Proven experience in optimizing global business processes and organizational structures for efficiency and effectiveness. 
• Familiarity with Lean Six Sigma or other process improvement methodologies. 

Change Management Expertise: 

• Strong change management skills to lead and facilitate the adoption of new processes and technologies. 
• Ability to communicate the benefits of change and mitigate resistance. 

Financial Acumen: 

• Financial literacy with the ability to analyze financial data, budgets, and cost structures. 
• Proficiency in making data-driven financial decisions that align with strategic objectives. 

Leadership Capabilities: 

• Ability to inspire and motivate teams. 
• Proven experience in building high-performing teams and developing talent. 

Deep Understanding of Shared Services Operations and Industry Trends: 

• Comprehensive knowledge