Sales Development Team Lead – North America, Commercial East

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Goal of Sales Development Team Lead – North America, Commercial East

The Sales Development Team Lead is responsible for guiding, coaching, and developing a team of Sales Development Reps (SDR) for success in a Cloud/SaaS environment. The SDR team uses a variety of inbound and outbound sales tactics to build a solid pipeline of Sales Qualified Leads, foster engagement and accelerate the selling/buying journey of new prospects.

The Sales Development Team Lead is responsible for meeting the assigned targets and KPI metrics within the commercial sector and maintaining a close partnership with the Sales and Marketing organizations to build a consistent, predictable, and scalable pipeline for revenue growth.

Core elements of the Sales Development Team Lead role:

Coach, mentor and manage a team of SDRs on selling tactics to identify, qualify and cultivate sales opportunities through a blend of outbound and inbound techniques utilizing email, multi-threading, research, lead generation and qualification activities. Achieve aggressive quarterly targets. Work closely with Marketing and Sales to focus on a targeted approach to provide qualified meetings and sales opportunities to achieve a high win conversion success rate for partner programs.

Work closely with the Regional Sales & Marketing managers to develop an account plan strategy.

Analyze data to provide feedback to Marketing managers about campaigns.

Collaborate with other Sales Development managers on initiatives and suggesting new strategies for the broader SDR function.

Build knowledge on all the industry leading prospecting tools we use and how to best use them to assist your team’s success.

Desired Qualifications & Skills

• Experience in leading or coaching a team in a sales-orientated environment with a proven history of achieving/delivering results in the skills required.
• 5 years' experience in outbound prospecting or inside sales experience preferably within IT / Cloud solutions
• Proven experience in change management
• Experience working with Salesforce.com or other CRM platforms
• Excellent tenacity and resilience
• Effective time management, communication, interpersonal and organizational skills
• Able to develop compelling strategies that deliver results with a strong attention to detail
• Able to swiftly learn product solutions as well as general industry knowledge
• Driven to stay current with industry, competition, and technology through knowledge sharing industry forums and corporate training initiatives

• Experience in demonstrating calmness, flexibility, and adaptability toward changing circumstances in the SDR and sales process. When faced with challenges, a source of confidence with a positive and forward-thinking approach.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$70,950.00 - $139,150.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to fo