Director, Non-Financial Operational Risks: Training Content Program Manager (Hybrid)

Within Risk CAO, the Enterprise Risk Management Training Program (ERMTP) team supports the continual advancement of Citi’s risk culture by driving risk and control policy knowledge and technical skills training program.

The objective of the ERMTP is to develop consistent and comprehensive enterprise-wide awareness and competency in risk and controls policy knowledge and to provide employees with the knowledge and skills to carry out risk management and control responsibilities relevant to their roles.  The ERMTP is anchored to enterprise-wide policies and standards supporting the four pillars of Citi’s Enterprise Risk Management Framework: Culture and Conduct, Risk Governance, Risk Management (including Level 0 / Level 1 Risk Categories) and Enterprise Risk & Controls Programs. The ERMTP is designed to provide all Citi employees with access to learning modules to help them understand how they contribute towards Citi’s risk management strategy through adhering to the relevant policies which apply to their roles. 

ERMTP is a cumulative training curriculum developed and deployed at five levels of complexity:

• Foundational (All Citi employees): definitional knowledge of Citi’s Enterprise Risk Programs and Risk Categories (Level 0 / Level 1)
• Basic (Leaders & Risk and Controls practitioners): overview of objectives and key concepts and terms of each of Citi’s Enterprise Risk Programs and Risk Categories (Level 0 / Level 1)
• Intermediate & Advanced (Risk & Controls practitioners): more detailed targeted knowledge of applicable Enterprise Risk Programs and/or Risk Categories (Level 0 / Level 1)
• Oversight (Leaders): executive level knowledge of Citi’s Enterprise Risk Programs and Risk Categories for those accountable for managing risk
• Technical Skills (all applicable employees)

The Training Content Program Manager role is a risk management subject matter expert responsible for driving the development and delivery of training programs covering non-Financial Risks - e.g., Operational Risk including the controls framework and other specific level 1 operational risks, such as Technology, Cyber, Processing, Human Capital, Fraud, Operational Resiliency and Third-Party risks. The incumbent reports directly to the Head of ERMTP with day-to-day interactions with the Citi’s Risk & Control policy owners, senior leaders of Citi's Risk Management Executive Council and Head of Risk and Controls Learning & Development.  As an integral part of Citi’s Risk Transformation, the incumbent is responsible for working across the organization to drive the development and sustainability of a comprehensive enterprise-wide risk management training curriculum promoting Citi’s Enterprise Risk Framework and supporting risk and control policies.  

Key Responsibilities:

• Provide thought leadership to drive the design and development of enterprise-wide training content promoting Citi’s Enterprise Risk Management Framework and supporting risk and control policies.
• Leverage deep knowledge of subject matter, non-Financial Risks (e.g., Operational Risk and Control framework, as well as other level 1 operational risk described above) to harmonize training content across related risk and control topics to better illustrate end-to-end understanding of Citi’s risk and control policies and programs.
• Partner with ICRM team to evaluate opportunities to combine training on Operational and Compliance Risks, where appropriate.
• Partner with Risk & Controls Policy Owners and Learning Advisors to drive the annual ERMTP Training Needs Analysis (TNA), gap analysis and training planning process.
• Partner with Risk & Control Policy Owners and First Line Unit senior leaders to determine target audiences based on policy applicability, level of complexity and risk role archetype (i.e., Risk Awareness, Risk Informed, Risk Generators, Risk & Control Practitioners, Risk Oversight and Risk & Control Skills Development).
• Partner with Citi’s Learning & Development to drive training program development including delivery of subject matter content and monitor training completion and feedback from employees.
• Establish and operationalize ERMTP standards, processes, and controls to ensure sustainability of the ERMTP, including but not limited to monitoring training efficacy metrics, driving annual TNA review and managing on-going change control process.
• Manage multiple ERMTP stakeholder governance forums and communications.
• Manages a team of employees to achieve program goals.

Skills/Competencies: