Manager, Security Operations Center and Crisis Management

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

Geico seeks a Manager, Security Operations and Crisis Management, a role combining knowledge in the principles of physical security, vendor management and technical expertise with leadership capabilities to enhance our crisis management capabilities and security operations center. Reporting to the Manager of Technical Security, you’ll manage a security operations center team that leverages specialized training in Geico security technology systems and threat/ intelligence monitoring tools to mitigate against threats to the firm and inform internal stakeholders. This position will also lead the crisis management function for GEICO Safety and Security and assist in the driving of policies, standards and procedures with the intent of safeguarding employees. As a leader in the security department, you'll leverage your experience in security operations to enhance our prevention, detection, and response while adapting to evolving threat landscapes.

 

Responsibilities:

• Manage a team of internal and  third-party security analysts responsible for Asset Monitoring and Physical Security Incident response.

• Developing workflows, processes, and procedures to manage various crisis at facilities and corporate locations

• Develop working relations with partners to include HR, legal, site management, technology to develop a holistic approach to crisis response and communications

• Coordinating response to internal and external physical security/life-safety events including security officer dispatch, internal incident communications, and coordination of cross-functional teams

• Participate in and make strategic decisions on the growth and direction of the Physical Security department.

• Create and maintain all GSOC policies and procedures.

• Assist with the Physical Security approval process for high-risk business travel.

• Report on GSOC metrics and activities to senior leadership

• Regularly review workflows and technology assets to improve operations and reduce resource effort.

• Provide ongoing training and development to GSOC team members to hone their skills to improve the GSOC's performance and to enable them to enhance their careers.

 

Qualifications:

• Minimum of a bachelor’s degree (BA/BS) degree or equivalent relevant experience.

• Strong critical thinking and problem-solving skills.

• Proven leadership with ability to communicate with all levels of the organization.

• Ability to quickly rebalance priorities as warranted by developing incidents or new information.

• Experience liaising with international, federal, state, and local first responder agencies.

• Proficient in risk communication from security operations to executive management.

• Collaborative skills working across technical and non-technical teams.’

• Managing a GSOC in a dynamic and changing environment

• Experience with threat intelligence, geo-risk platforms, VMS and event monitoring tools

• Utilizing or managing mass notification tools

• Implementing/utilizing metrics-based program development

• Triaging internal and external physical security/life-safety incidents to determine appropriate level of response.

 

LOCATION:

• Flexibility to work non-traditional hours as needed and travel up to 25% of the time if needed

• Hybrid – 3 days/week in CHEVY CHASE, MD

 

Annual Salary

$109,675.00 - $212,175.00

The above annual salary range is a general guideline. Multiple factors are taken into consideratio