Site Reliability Engineer III

The Company Serving the People Who Serve the People 
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here.  

What Your Impact Will Look Like:

• Use Granicus Applications and Understand Impact on Government and Citizen Interaction
• Own Escalated Issues and Problems Reported by Customers, Internal Teams, and Monitoring
• Independent & Collaborative Troubleshooting of Application, Service, and System Issues
• Document and Escalate User Stories, Bugs, and Defects
• Establish and Maintain SLI, SLO, and SLA targets for applications and services.
• Use software development best practices to automate solutions and eliminate toil.
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets and following the company's information security program.

You'll Love This Job if You Have:

• At least five years of relevant industry experience
• Hands-on Azure cloud experience (at least two years of production support experience is required)
• Agile & Lean thinking mindset.
• Experience with software engineering best practices applied to data, e.g. automation, testing, contract definition, clean code, CI/CD.
• Good experience in infrastructure as code, CI/CD tooling & configuration tools like Terraform for automation.
• Experience working with monitoring & logging systems, particularly; Elastic, NewRelic, LogicMonitor, Papertrail & Pingdom.
• Pragmatic approach to solving problems.
• Comfortable writing code in at least one programming language. Software Engineer coming from a development or DevOps background.
• Good understanding of object-oriented programming concepts.
• Hands-on coding experience with Python 3.
• Exposure to application performance testing tools (preferably Locust).
• Open to learning new tools and technologies on the job.
• Leadership acumen.

Security and Privacy Requirements- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. 
CJIS RequirementTo be considered for this position you must be willing and able to obtain/maintain a Secret-level security clearance through the U.S. Government. To obtain this clearance you must meet the following requirements:- U.S. Citizenship- 10 years of U.S. residency status - Passing of an in-depth, government sponsored background check
 Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 
Security and Privacy Requirements-     Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.-     Respo