Jobs and Careers
OL
Implementation Specialist, Order
OloNew York City, United StatesRemotefull_timeVerifiedPosted 23 Jan 2024
💰 $78,377/yr($54,668/yr – $78,377/yr)
About the role
Olo is seeking a food and restaurant enthusiast to join our Implementation team as an Implementation Specialist.
You will play a crucial role within Olo's Customer Experience team, guiding customers from kickoff to launch of our Order products. This involves working directly with our customers to provide expert-level support and project management. A successful Implementation Specialist will understand our customers' unique goals and business processes, providing expert knowledge to help our customers, and Olo, evolve. This role also includes managing relationships with both customers and partners throughout the project lifecycle.
This is a full-time position reporting to an Implementation Team Lead. You can work remotely from anywhere in the U.S. or at Olo's headquarters in NYC.
Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 600 restaurant brands to jointly reach 85 million connected guests across approximately 84,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, located in Tribeca.
We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, health, dental and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $54,668 - $78,377 annually depending on the experience you bring and your location. This role is also eligible for incentive compensation. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from dis
You will play a crucial role within Olo's Customer Experience team, guiding customers from kickoff to launch of our Order products. This involves working directly with our customers to provide expert-level support and project management. A successful Implementation Specialist will understand our customers' unique goals and business processes, providing expert knowledge to help our customers, and Olo, evolve. This role also includes managing relationships with both customers and partners throughout the project lifecycle.
This is a full-time position reporting to an Implementation Team Lead. You can work remotely from anywhere in the U.S. or at Olo's headquarters in NYC.
What You’ll Do
- Guide multiple, high-revenue Olo customers, simultaneously, at varying stages of the implementation lifecycle, providing an immersive and supportive implementation experience
- Become an Order product expert, offering continuous support and engagement to customers throughout their adoption, usage, and management of Olo’s Order product solutions
- Act as a liaison between customers, internal departments, and partners to provide clear and accurate program guidance, optimize Order programs during onboarding, and collaborate on resolving and enhancing success, ensuring customers maximize the product to meet their needs
- Collaborate directly with partnership teams and Order partners for product implementation and issue resolution
- Report technical bugs and work with necessary teams to urgently resolve customer issues
- Advocate for customers' feature requests with Olo's product team, communicate development updates externally, and manage external expectations regarding deliverable timelines
- Collaborate with team members and provide feedback to team leadership to enhance established internal processes and best practices
What We Expect from You
- BA/BS degree or equivalent work experience
- 2+ years of experience as an Account/Project Manager or similar role
- Strong interest in the restaurant technology sector and providing excellent customer service
- Proficient in project management and data analysis
- Experienced in educating customers on operational best practices to enhance program performance
- Skilled in testing and troubleshooting complex software
- Exceptional at articulating issues and providing effective resolutions
Nice to Have
- Experience with Asana, Jira, Salesforce, and Zendesk
- Strong understanding of the direct and indirect delivery and pickup landscape
- SaaS or industry experience
Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 600 restaurant brands to jointly reach 85 million connected guests across approximately 84,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, located in Tribeca.
We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, health, dental and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $54,668 - $78,377 annually depending on the experience you bring and your location. This role is also eligible for incentive compensation. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from dis
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