Head of Operations Shared Capabilities and Change Management

Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement, and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.

Operations Organization

The Operations organization includes Customer Experience; Insurance and Investment Operations; Transformation; Global Procurement Services; and Real Estate. The team partners with business and functional teams across the organization to drive operational excellence in order to achieve our priorities, strengthen our position as a market-leading organization, create partnerships, and ultimately deliver a better end-to-end experience for our customers, distribution partners and colleagues.

As a Leader, you are respected for your deep technical expertise and/or ability to oversee programs and processes. You balance the needs of multiple stakeholders, making sound decisions using data, analysis, experience, and judgment, along with a risk mindset. Ultimately, you take ownership for key outcomes.

About the role

What you need to know:

• Build the Service strategy by working closely with Business Unit Leaders, converting the strategic priorities into a set of implementation actions, and focusing on change management.
• Build the Service Capabilities by establishing an organization of subject matter experts that collaborate with our Accenture partners as we continuously drive our market leading service.
• Strong understanding of Operations in a Life insurance industry with specific focus on Life, Annuity and Retirement services.
• Experience developing strategies and/or in a strategy role in financial services organizations or working with leading consulting companies in their Operations practice.
• Knowledge of how to build a business case and track impact of a change. 
• Working knowledge of:
  • CX based process journey design.
  • Lean management practices in developing effective and efficient processes.
  • Root cause problem solving tools experience.
• Experience leveraging data and analytics in developing new solutions across New Sales, Service and Claims.
• Build an enterprise Change management capability to drive adoption of all transformation efforts.
• Have built teams of strategic thinkers and subject matter experts in delivering Operations strategic design and implementation.
• Have had experience in influencing stakeholders within organization and with third party partners with new ideas and solutions.

What we’re looking for:

Experience:

• 15+ years of related experience in Operation Strategy roles in a consulting space or an insurance organization with knowledge on latest Operations process and trends driving service and excellence.
• Experience and understanding of technology and digital trends impacting operations; Track record of implementing a big advantage.
• Experience with Customer Experience based process design and designing customer centric processes and journey mapping.
• Experience with Change Management framework & practices; Track record of influencing cross-functional leaders and adopting a framework.
• Written and Verbal Communication: Ability to communicate in a structured and crisp manner especially with senior leaders i.e., Business unit Presidents, Chief Information Officers.
• Strong Analytical Thinking & Problem Solver: Ability to breakdown complex issues into smaller addressable solutions; can take a strategic point of view in formulating actions and solutions.
• Project Management: Structured, organized and can create actionable implementation plans and timelines; knows how to deliver on time and manage teams and stakeholders to deliver to the same.
• Change Leader: Ability to influence and take stakeholders, partners, and team along in driving the change; knows how to communicate 'what' to avoid surprises or issues with all partners; a continuous improvement mindset.
• Strong People Leader: Sets clear direction to the teams and actionable deliverables; data driven and manages through metrics; strong coach and people developer; ability to assess talent consistently and fairly.

The base salary range for this position is $ $200,000 – 260,000 and the position is eligible for a bonus in accordance with the terms of the a