Enterprise Applications Administrator

We are seeking a highly motivated Enterprise Application Administrator to join our collaborative, mission-driven, dynamic, and innovative campus technology team onsite at Fresno Pacific University.  Bring your strong leadership and communication skills, passion for process improvement, and professional Ellucian ERP experience to assist our client campus in improving business processes and operational excellence.  The Enterprise Application Administrator is responsible for operational leadership of the institution’s enterprise application systems, including design, development, implementation, support, and maintenance. The position engages academic, administrative, and student services stakeholders to understand their needs and align their use of their applications to these, within the capacity and integrity of the technology infrastructure. The position provides analysis and recommendations to improve and expand applications, system integration, and application performance. The role includes staying abreast with latest applications and features to enhance student engagement and success.  The Enterprise Application Administrator will be responsible for building relationships across campus to support the constituents in effectively leveraging their administrative system applications in the achievement of their goals.  They will serve our clients through best practices in applications design, development, implementation, support, and maintenance.  The individual in this role will need to have strong listening, communication, interpersonal, and problem-solving skills.  They must understand people, processes, and technology. The position, in working collaboratively with the key stakeholders, will maintain the enterprise systems within a reasonable level of current versions. 

Responsibilities

• Oversee the management of the institution’s ERP (Enterprise Resource Planning) system.  
• Coordinate and manage ERP support with appropriate depth of specific expertise across the numerous ERP modules to maintain a high level of support for ERP services to the college/university.  
• Will have direct oversight of staff.
• Coordinate the work of 3 or more remote technicians. 
• Develop and execute operational plans, in consultation with senior leadership, IT leadership, and administrative and academic representatives.  
• Provide analysis and recommendations to improve and expand applications, system integration, and application performance.  
• Maintain regular interaction with all administrative and academic departments to ensure best support of the work of the institution and serve as a liaison between functional users and technical support staff for administrative systems.  
• Stay current on product availability to meet institutional needs and propose new initiatives to meet identified needs.  
• Ensure the team follows the change management process for application development and updates, coordinating process and timing of regular upgrades and applications of program fixes for existing programs, and integrate with ongoing projects.  
• Collaboratively develop and adopt a change management framework, including user acceptance testing. 
• Help coordinate the organization and training of user groups, design project teams, and coordinate efforts of administrative and computing departments, consultants, vendors, and other groups in meeting the institution’s goals for use of administrative systems.  
• Develop needs analyses of potential projects, identify potential solutions and vendors, create requests for proposals, coordinate evaluation of proposals, and facilitate decisions.  
• Regularly communicate status updates to IT leadership and stakeholders.  
• Prepare project scope and develop project plans, including project tasks, resource allocation, timelines, and deliverables.  
• Educate stakeholders on latest trends in student centric applications and services.  
• Possess an understanding of CRM, LMS, CMS, Mobile Apps, Cloud based Applications.

Requirements

• 3-5 years’ experience leading administrative processes and functions in the college/university setting as they relate to the development, modification and enhancement of applications within the ERP and associated systems employed by the institution.   
• Hands on experience and in-depth knowledge of data feeds, extracts, and enterprise ERP reporting solutions. 
• Experience leading and being hands on with a technical team and interfacing with end users to effectively understand their needs and work with the technical team to support the desired outcomes.  
• Senior-level ERP experience and 3+ years working for higher education institutions. 
• Experience with Ellucian Colleague is preferred 

Education

• Bachelor's degree in computer science, business administration, preferred