Senior Engineering Manager - CXP

<p><strong><span><span>Description</span></span></strong><span><span> </span></span><span><span> </span></span><span> </span></p><p><span><span>Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.</span></span><span><span> </span></span><span><span> </span></span><span><span> </span><br/></span><span><span> </span></span><span><span> </span></span><span><span> </span><br/></span><span><span>The Azure CXP PRIMO organization within Azure CXP </span><span>is responsible for</span><span> building great products to enable Customer Success at scale, focusing on Customer Troubleshooting, Diagnostics, Workload Resiliency, Service Health Experiences, and Azure Advisor within the Azure Portal. We also build, manage, and </span><span>operate</span><span> critical systems </span><span>required</span><span> for Microsoft Cloud operations at scale, across Incident Management &amp; Response, Quality, and Customer Engagement &amp; Observability. We are an international, diverse team of engineers, product management, technical program management, and data science professionals. We are known for consistently innovating and creating </span><span>new solutions</span><span>, </span><span>utilizing</span><span> the latest in AI technologies to solve complex problems. As a team, we are empathetic to our customers' needs and driven by data to improve and grow the success of our programs.</span></span><span><span> </span></span><span><span> </span></span><span> </span></p><p><span><span>We are looking for a collaborative and skilled </span></span><strong><span><span>senior software engineering manager</span></span></strong><span><span> with a growth mindset who would love to work in an agile development team, embrace and solve new </span><span>technology</span><span> challenges. As a Software Engineering Manager on this team, you will have </span><span>ample opportunities</span><span> to grow your team, to make a positive impact and obtain valuable experience across the spectrum of technologies, from UI to back-end. You will be a meaningful part of a growing team that values the diversity of thought and recognizes everyone for their personal strengths and desire to learn and grow. </span></span><span><span> </span><br/></span><span><span> </span></span><span><span> </span></span><span><span> </span><br/></span><span><span>Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.</span></span><span><span> </span></span><span><span> </span></span><span><span> </span><br/></span><span><span>  </span></span><span><span> </span></span><span><span> </span><br/></span><span><span>Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</span></span><span><span> </span></span><span><span> </span></span><span><span> </span><br/></span><span><span> </span></span><span><span> </span></span><span><span> </span><br/></span><span><span>In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively </span><span>impact</span><span> our culture every day.</span></span><span><span> </span></span><span><span> </span></span><span> </span></p> <h3>Responsibilities</h3> <p><strong><span><span>Role and </span><span>Responsibilities</span></span></strong><span><span> </span></span><span><span> </span></span><span> </span></p><ul><li aria-setsize="-1"><span><span>Leads, coaches, and builds a diverse, inclusive, high-performing team where all team members can do their best work.</span></span><span><span> </span></span><span><span> </span></span><span> </span></li></ul><ul><li aria-setsize="-1"><span><span>Fosters collaboration with key stakeholders, such as project managers and technical leads, to accurately gather user requirements and drive team alignment.</span></span><span><span> </span></span><span><span> </span></span><span> </span></li></ul><ul><li aria-setsize="-1"><span><span>Leads the charge in </span><span>identifying</span><span> dependencies and orchestrating the development of comprehensive design documents for products, applications, services, or platforms.</span></span><span><span> </span></sp