Director of Rooms, Statler Hotel

The Statler Hotel is the showcase for Cornell University’s world-renowned School of Hotel Administration, and, for many visitors, the gateway to the university. Located at the center of Cornell's beautiful campus—in the heart of the scenic Finger Lakes region of New York State—it has earned the dual distinction as the Ithaca area’s only AAA Four Diamond Award-winning property and the Ivy League’s only “teaching hotel.”

   

About the College, School, or Department 

The SC Johnson College of Business unites the strengths of three top-ranked business schools: the Nolan School of Hotel Administration, the Charles H. Dyson School of Applied Economics and Management, and the Samuel Curtis Johnson Graduate School of Management. Together, these schools offer a collaborative and comprehensive business education, emphasizing sustainability, ethics, and excellence. The college is dedicated to advancing knowledge, fostering innovation, and preparing students to become leaders who will make a positive impact on the world. 

About the Office or Unit 

As part of the Nolan School of Hotel Administration, The Statler Hotel is dedicated to delivering unparalleled guest service and operational excellence. Statler Hotel employees proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University.  The Statler Hotel also serves as a “learning laboratory” for Cornell students to gain practical hotel operational experience and hone their hospitality skills.   

The Opportunity 

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. 

In this role, the Director of Rooms will work closely with the General Manager to administer the Statler Hotel’s vision, mission, and goals. Key responsibilities include overseeing room operations, ensuring guest satisfaction, managing budgets, and leading a team of dedicated hospitality professionals. The Director of Rooms will emphasize diversity, equity, and inclusion (DEI) in every aspect of their work, collaborating with the General Manager to lead and mentor the team, ensuring effective training, consistent practices, and compliance with Cornell policies. Additionally, the Director of Rooms will assess and implement strategies to align with the Statler Hotel’s priorities, advancing our steadfast pursuit of industry-leading hospitality.   

The Director of Rooms plays a pivotal role in our operations, driving excellence and making a meaningful impact within our organization. This position is essential for creating a thriving workplace where every employee can succeed and contribute to the Statler Hotel’s mission. You will be of service to our employees and guests, humbly contributing leadership skills and operational talents to improve our Cornell and global communities through premier hospitality. 

As the Director of Rooms, you will be a proactive and adaptable professional committed to driving initiatives that align with organizational goals. You will leverage your expertise to serve as a trusted partner to the General Manager, focusing on team collaboration, training, and operational excellence.   

Success Factors 

To thrive as the Director of Rooms at the Statler Hotel, you’ll embody a proactive, solutions-oriented mindset and bring a deep understanding of room operations. As a trusted partner to the General Manager, you’ll be available, responsive, and highly communicative, demonstrating respect, empathy, and professionalism at all times. Success in this role requires not only operational expertise but also strong business acumen, as you’ll work closely with diverse units and tackle complex projects that align with the Statler Hot