Senior DevOps Engineer

Job Title:

Senior DevOps Engineer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title: Senior DevOps Engineer

Location: Bothell, WA (Onsite)

Experience Required:

• 10 years as a DevOps Engineer with a focus on telemetry, infrastructure, and security.

Required Skills:

• CI/CD (Build & Deployment)
• Kubernetes / Docker
• iOS Build & Deployment
• Production Support & Monitoring
• Observability / Monitoring Tools
• Security

• Nice to have AWS

Key Responsibilities:

• Expertise in using telemetry tools such as Prometheus, Grafana, ELK stack, TICK, Influx, Splunk, Hygeia, and custom solutions.
• Proficient in SQL and capable of selecting the right telemetry based on the audience, with an understanding of L1 to L7 telemetry levels.

Technical Skills:

• Some experience with iOS development and Swift.
• Experience with Mobile Device Management (MDM) tools.
• Strong knowledge and experience in microservices and container orchestration using Docker, Marathon/Mesos, Kubernetes/EKS, Fargate.

Tools & Processes:

• Proficient in logging and monitoring tools like ELK, Splunk, Prometheus, Grafana, CloudWatch.
• Experience with configuration management tools (Chef, Puppet, Salt, Ansible) and infrastructure provisioning tools (Terraform, CloudFormation).
• CI/CD pipeline setup and management using tools like Jenkins and Bamboo.

API & Systems Management:

• Familiarity with API standards such as Swagger and PlantUML.
• Experience in the software project life cycle, including designing, supporting, and deploying systems with Cassandra, Kafka, DynamoDB.

Development & Security:

• Capable of building and implementing new development tools and infrastructure.
• Experience in integrating scanning tools (SAST, DAST) with CI/CD pipelines and resolving vulnerabilities.
• Ensure systems remain secure against cybersecurity threats.

Operational Tasks:

• Perform root cause analysis for production and NPE errors; resolve pipeline issues.
• Conduct true-up activities and quarterly server patching.
• Handle Taapsec requests, application, and API onboarding.

Collaboration & Support:

• Proficiency with GitLab workflows and strong AWS knowledge.
• Provide production support and ensure effective monitoring and observability.
• Build and maintain dashboards for system performance monitoring.

The base salary range for this position is $91,457 - $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) r