Demand Account Manager

Description

HyperGuest, is a dynamic start-up company that develops groundbreaking, game-changing technology for the international travel industry. We are growing and hiring an Account Manager to continue our global expansion. The account manager plays a key role in the organization. You will be the main point of contact for your designated customers and liaise with different departments within Hyperguest to make sure all operations run smoothly.

Responsibilities

• Cover all necessary actions and measures to guarantee the best relations and performance of our customers
• Continuous sales performance monitoring and optimization based on volume, revenues and contract values
• Constant communication with accounts to optimize connection and identify sales opportunities
• Bring contracts between travel partners and hotels
• Resolution of escalated customer service requests

Requirements

• 2 years experience, preferably in the travel or travel-tech industry, hotel online distribution or revenue management.
• 2+ years experience within hotel online distribution or revenue management.
• Experience with sales support and marketing concepts
• Highly proactive, creative and analytical orientation
• High organizational skills
• Strong willingness to deliver and exceed on targets
• Knowledge and experience with the use of Google Suite (Gmail, Google Drive, Google Docs, Slides and Slack)
• Knowledge of MS Excel and other office applications
• Excellent English language skills, other major languages will be an advantage
• Analytical thinking
• Excellent communication skills
• Strong team worker
• Self Starter attitude
• Knowledge of Postman is a plus
• Capable of reading and understanding logs is a plus
• CRM knowledge (Zoho/Salesforce or other)
• Italian Speaker - an advantage