Support Software Engineer

What you’ll do

In a few words… 

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning… 

Our Infrastructure Operations team is critical for success at Abarca Health. They handle the days in and days out of the entire architecture of our systems from data processing to server updates and stability. Within this team, the IT Service Operations team is geared up for handling all business support tasks, technical issues and software incidents, and keeping our stakeholders’ systems and equipment running smoothly. 

As an Associate Support Software Engineer, you will work on software implementations, functions, configurations, and upgrades. You will resolve customer needs, create problem reports, and troubleshoot documents for each issue. You will work closely with development teams to identify and resolve any technical issues that may arise within the platform.

The fundamentals for the job… 

• Debug and administer diagnostic analysis of cases reported by clients, and be able to propose, and implement solutions to mitigate them.
• Answer internal and external customer questions, as needed, regarding Platform’s functionalities, error messages, etc.
• Resolve internal and external customer inquires regarding Platform functions, error messages,
• Troubleshoot and document replication steps for complex technical issues, while collaborating with the Business Systems Analyst and Development teams to ensure resolution.
• Collaborate with analysts and designers in the development group to initiate new software solutions, applications, and/or tools.
• Analyze business operations in order to educate and assist users in employing systems for improving practices.
• Maintain frequent communication with peers and IT teams to upkeep awareness of issues or changing processes.
• Ensure procedural documentation remains current, correct, and relevant.
• Answer incoming support tickets, calls, or emails in a professional manner and triage them accurately.
• Provide advanced platform support after normal work hours when necessary.
• Participate in appropriate continuing education, committee, and meetings may be requested or required by their immediate supervisor.
• Perform additional duties as needed.

What we expect of you

The bold requirements…  

• Bachelor’s Degree in Computer Engineering, Computer Science, Technology, or related field (In lieu of a degree, equivalent relevant experience may be considered.)
• 1+ years of experience in IT operations ,Software Development, or related technology field.
• Experience with SQL Server, NET Framework, , C#, , JavaScript, or Angular.
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only)

Nice to haves...

• Experience with automation (Python or JavaScript)
• Experience with containerization technologies (Kubernetes or Docker)
• Experience with cloud infrastructure platforms (AWS, Azure, or GCP)

 

Physical requirements… 

• Must be able to access and navigate each department at the organization’s facilities. 
• Sedentary work that primarily involves sitting/standing. 

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Applicant must be a United States’ citizen. Abarca Health LLC does not sponsor employment visas at this time” 

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails. 

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