Senior Mobility Specialist

<h2><strong>About Remote</strong></h2> <p>Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out <a href="http://remote.com/how-it-works">remote.com/how-it-works</a> to learn more or if you’re interested in adding to the mission, scroll down to apply now.</p> <p>Please take a look at <strong><a href="http://remote.com/handbook">remote.com/handbook</a></strong> to learn more about our culture and what it is like to work here. <strong>Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of <a href="https://www.notion.so/people-Belonging-Diversity-Equity-Inclusion-DEI-4990e36a7d7b4d52a78ca3efb23d718b">belonging</a>.</strong> You can check out independent reviews by other candidates on <a href="https://www.glassdoor.com/Overview/Working-at-Remote-EI_IE3871683.11,17.htm">Glassdoor</a> or look up the <a href="https://www.notion.so/people-Candidate-Experience-Surveys-17d595a88b7548148593792a8072235f">results of our candidate surveys</a> to see how others feel about working and interviewing here.</p> <p><strong>All of our positions are fully remote. You do not have to relocate to join us!</strong></p><h2>The position</h2> <p>This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Mobility Specialist joining our Onboarding &amp; Mobility team. Please note that this will be a maternity cover position (1-year) with the potential for a contract extension. </p> <p> </p> <h2><strong>Requirements</strong></h2> <ul> <li>5+ years of experience in immigration compliance, global mobility, or similar roles in immigration.</li> <li>An in-depth understanding of immigration and typical processes involved in immigration compliance</li> <li>Ability to work in a fast-paced, dynamic environment</li> <li>Previous experience in the tech industry or a hyper-growth and scaling environment is ideal</li> <li>Writes and speaks fluent English; additional languages are a plus</li> <li>Experience working remotely is a plus</li> </ul> <p> </p> <h2>Key Responsibilities</h2> <ul> <li>Monitor assigned cases through effective utilization of case management and billing systems</li> <li>Provide guidance for specific travel needs, counsel on the immigration process, and serve as a point of contact for business travel and sponsorship cases</li> <li>Provide legal and strategic guidance on service delivery of immigration compliance to our clients</li> <li>Take ownership of senior-level escalations to support Mobility Specialists in all areas of work</li> <li>Assist leadership in the management of large projects</li> <li>Regularly monitor the Mobility dashboard, communication and help channels to ensure response times adhere to our SLAs and status is accurately reported for client and colleague visibility</li> <li>Seek, control, and establish in-house immigration services to increase revenue generation and efficiency, and improve customer satisfaction <ul> <li>Analyze, prepare and submit visa/work permit applications</li> </ul> </li> <li>Mentor and support Mobility Specialists and Coordinators</li> <li>Actively contribute to documentation for training material of new service offerings and support training rollouts to other departments in process changes</li> <li>Establish, maintain, and strengthen internal and external relationships with clients and internal stakeholders</li> <li>Independently maintain and monitor immigration law, ensuring ongoing compliance with regulatory changes, and control internal documentation</li> <li>Apply immigration knowledge for solution-based responses on complex client cases</li> </ul> <h2><strong>Practicals</strong></h2> <ul> <li><strong>You'll report to:</strong> Manager of Mobility Operations</li> <li><strong>Team:</strong> Mobility Operations</li> <li><strong>Location</strong>: EMEA</li> <li><strong>Start date:</strong> As soon as possible</li> </ul> <h2><strong>Remote Compensation Philosophy</strong></h2> <p>Remote's <a href="https://www.notion.so/remotecom/people-Total-Rewards-1945bce8d3924ece9421ba8630f57b0c">Total Rewards philosophy</a> is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.</p> <p>At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we