Director of Housekeeping

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.

About the Role:    

Four Seasons Resort Scottsdale a is seeking a Director of Housekeeping to join our dynamic Rooms Division. 

The Director of Housekeeping ensures that our guest accommodation and all areas in the front and back of house are maintained in a spotless condition at all times. They will also oversee the hotels laundry and valet services. The primary responsibility of this role is to ensure that Four Seasons standards are met through the effective training and management of our Housekeeping team, ensuring that labor and other costs are controlled without compromising quality, and coordination with all other departments of the hotel. 

 

Job duties include but are not limited to:  

• Interviews, trains and schedules the staff.  Conducts Performance Evaluations and disciplines staff when needed.  Ensures communications and follow-up on any problems, guest requests or special requirements. 

• Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.  Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day.  Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work. 

• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.  Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. 

• Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.  Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories.  Recommends appropriate actions passed on results of inventory.  Assures that equi