eCommerce Business Analyst

Job Description

We are looking for a Business Analyst to join our Product Management team! You will be working closely with our eCommerce and Technology teams to continuously improve our eCommerce website and ensure a fast and easy online experience for our customers. If you have a keen eye for detail, a knack for documenting and improving processes, and a customer centric mindset, this may be the perfect job for you!

This full-time position reports to the Senior Product Manager and is expected to work in a hybrid model, which currently includes Tuesday and Wednesday in-office.

What you’ll do:

Product Management

• Supports product management team by conducting market research, gathering quantitative product data, and analyzing customer research
• Supports our Product Managers by creating story maps, author user stories, tasks, and bugs with a customer-centric eye
• Participates in Agile ceremonies, daily Scrums, and backlog grooming, sprint planning, sprint review discussions, and sprint demos
• Partners with Technology and Product Managers to dissect requirements and understand risks and dependencies
• Understands the impact functional changes may have on the business

Project Management

• Maintains well-groomed backlogs
• Manages expectations by communicating statuses and turnaround times
• Works with timelines that account for dependencies and resources
• Cross-functional collaboration and education
• Provides competitive analysis and market research to inform features that support future growth
• Works closely with cross-functional teammates and partner with external vendors

Tools Development and Support

• Utilizes existing third-party tools (Google Analytics, Power BI and Crazy Egg) to understand user behavior and identify product opportunities

Documentation  

• Reviews current workflows and ensures documentation is updated
• Creates new documentation for new processes and projects

Other Duties and Responsibilities

• Performs other duties that may be assigned from time to time

What you bring to the table:

• Minimum of two (2) to five (5) years of relevant experience as a Business Analyst, including hands-on experience working in a B2C eCommerce environment
• Bachelor’s Degree, preferably in Business Administration, IT, Management, or Computer Science, or related experience in lieu of degree
• Excellent communication skills, both verbal and written
• Strong organization and problem-solving skills
• Strong understanding of customer needs and desire to impact the customer journey
• Passion for teamwork and collaboration
• Experience working with Project Management tools such as Confluence, Jira, Asana, and Zoho
• An understanding of A/B testing and optimization best practices
• Familiarity with JSON or XML data payloads is a plus
• Experience working with SAP Commerce is a plus
• Project Management Certification is a plus
• Agile and Scrum Certification is a plus

Notes: This is a full-time, permanent position with benefits. Please submit a cover letter and resume.

About Us: Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines - and most recently, Windsor, Canada!

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes 

• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
• Glassdoor: https://bit.ly/balsambrands-glassdoor

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, our current package includes:

• Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
• Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums cov