Senior Customer Officer

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

What you’ll bring

You are a product professional with 6+ years of experience translating complex problems into strategic, actionable outcomes. Proven ability to influence global stakeholders and drive results in high-visibility environments through strong business acumen and executive presence.

 

Your product knowledge, cross-team communication, and customer engagement experience are what make this work. A solid understanding of competitive analysis, market research, and the software development life cycle is expected.

 

You also embrace mindsets and behaviors that drive effective human–AI collaboration and are curious about AI experimentation and workflow adaptation.  You balance this exciting new frontier with human-in-the-loop professionalism to assess and ensure the correctness, completeness, and standards alignment of AI-generated outputs.

 

What you’ll do

Customer meetings are the heart of what we do.  You’ll drive preparation for executive and customer engagements, including briefings, presentations, and talk tracks.  You will participate in customer, partner, and internal meetings, helping ensure strong alignment, clear follow-up, and effective execution by capturing and owning follow-up actions.

 

This role provides a unique opportunity to attain a broad view across customers, regions, and solutions.  Remaining aligned with global and regional stakeholders prepares you to deliver clear status updates and insights on strategic customers for executive audiences.  By analyzing customer activity and trends to generate insights and recommendations, you will be able to further develop and refine the Customer Office operating model and ways of working.

Where you’ll belong

The Procurement Customer Office leads executive customer engagement for the GM and CPO for Procurement & External Workforce. The team is responsible for preparing, coordinating, and advancing strategic customer and partner interactions, including sales engagements, transformation initiatives, governance forums, product task forces, and customer events. The team works closely with the Chief of Staff organization, Product and Engineering leadership, and key stakeholders across Product Success, Product Marketing, Customer Success, and Sales. Joining this team means working at the center of strategic customer engagement while helping shape how SAP builds trusted relationships with its most important customers.

 

Skills used in this role include: competitive analysis, market research, product lifecycle management, product roadmap development, software development life cycle, data-driven decision making, storytelling, customer engagement, AI-assisted development, AI-assisted prototyping, context engineering, AI output quality assurance, agentic AI day-to-day practice, system-integrated vibe coding, AI adoption capability.

 

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to insp