Customer Service Representative

Employee Type: Regular

 

Who we are
 

LANXESS is a leading specialty chemicals company with sales of EUR 6.7 billion in 2023. The company currently has about 12,800 employees in 32 countries. Our core business is the development, manufacturing and marketing of chemical intermediates, additives and consumer protection products. LANXESS is listed in the leading sustainability indices Dow Jones Sustainability Index (DJSI World and Europe) and FTSE4Good. 

We are looking to find diverse and talented people to join our team. Studies have shown that some individuals are less likely to apply if they do not meet 100% of the criteria. We are looking to equalize the gap! If you are excited about this role but your past experiences do not align perfectly with every qualification, we encourage you to apply. We will look to assess your talent against our competencies, values and requirements to get the best organizational fit. You might be the right candidate for this or other roles we have available!

Join our Team!
 

Job Highlights

• Plan and execute expedient and efficient processing of customer orders in L4P to ensure products are delivered to LANXESS’ customers on time and without problems.  This includes maintenance of customer messages and contact information in Customer Master Data records, notifying plants of special customer requests and shipping arrangements verifying price and incoterms on purchase orders.
• Investigate and resolve issues related to blocked freight orders and automatic delivery creation.  Requires knowledge of LANXESS logistics procedures, L4P TM module, shipping methods and regulations.
• Report inventory shortages or issues to Regional SCM team that prevent timely assignment of product to comply with LANXESS transportation/warehousing lead times and meet with customer’s delivery requirements.  May include discussions with management and/or sales to review changes in customer’s demands or deviations of requirements.
• Collaborate with FIT Order to Cash on future upgrades and rollouts.  Support where and when needed and escalate topics to IPG NA Implementation Manager and Head of CS NA, if necessary.
• Review orders on credit block in accordance with corporate policies and BU guidelines.
• Assist Head of SCM NA in identifying potential areas of improvement to streamline procedures and improve the quality, consistency and efficiency of the NA CS team.

Requirements

• Bachelor's Degree in Business, Logistics, or Supply Chain with 3-5 years related experience is required.  Equivalent business or industry experience will be considered.
• Proficient working knowledge of Lotus Notes, LMS and SAP are mandatory.
• Functional knowledge of Microsoft Excel and Power Point to provide support to the Regional Manager/sales team/customer is desirable.
• The position requires strong organizational, communication and time management skills.
• Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical.
• Ability to quickly grasp general business and market information as well as related technical information regarding LANXESS IPG products to serve as a department resource.
• International logistics operations experience and knowledge of export compliance regulations are desirable.
• This is a HYBRID role with the expectation to be on-site in the Pittsburgh office at least three days per week every week.

 

What we offer you

 

• Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.  Please note, the actual compensation may vary based on geographic location, work experience, education, and skill level.
• Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
• Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
• Training & Development: We are committed to your profe