Commercial Analyst - Customer Strategy (United States)

About Orica

 

At Orica, it’s the power of our people that leads change and shapes our futures.

 

Every day, all around the world, our people help mobilize vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.  From the production and supply of explosives, blasting systems, mining chemicals and geotechnical monitoring to our cutting-edge digital solutions and comprehensive range of services, we sustainably mobilize the earth’s resources.  
 

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation, and reimagining the way we work.

 

Orica has been recognized as one of the top companies for women to work for in the transportation industry by the Women in Trucking Association (WIT) in 2023 and 2024.

 

Orica does not provide immigration-related sponsorship for this role.  Do not apply for this role if you will need Orica Immigration Sponsorship (e.g., H1-B, TN, STEM OPT, etc.) now or in the future.

About The Role – 34482 - Commercial Analyst – Customer Strategy

 

We are excited to announce an opportunity at Orica for a Commercial Analyst – Customer Strategy within our Specialty Mining Chemicals division focused on maintaining and growing customer relationships to attain insights on factors that materially impact Orica Specialty Mining Chemicals’ outlook. This role represents Orica Specialty Mining Chemicals with our global customers and key National Account customers and is responsible for achieving proactive and mutually beneficial relationships with each of our customers that is based upon the recognized value contribution. This role is accountable for ensuring there are proactive, strategic, and planned customer engagement plans in place to move from a reactive to proactive customer needs identification and ultimately improve customer engagement scores.

 

We are open to this person being located in Elko, NV, USA; Winnemucca, NV, USA; Reno, NV, USA; or Centennial, CO, USA

 

Travel: This position will require you to travel up to 20%

 

Hybrid Role: If located near an Orica office, you must be available to work three (3) days a week in the office.

What you will be doing

 

•    Account Planning and relationship management at a corporate/global level. Expectations include ensuring that there are “no surprise” decisions by customers and sharing best practice and ensuring regional/site agreements do not jeopardize the broader global agreements and relationships. This role will also be accountable for understanding and anticipating potential competitor plays with customers and having this effectively factored into Orica Specialty Mining Chemicals’ customer engagement strategies, actions, and arrangements. 
•    This role is responsible for and also acts as a support role for: Market demand planning, competitor analysis, customer portfolio and contracting strategy; customer product need identification, new product development, business development opportunity conversion for new significant account, updating and maintaining customer records in S4 Hanna / Cloud for Customer (C4C) and other applications as required.
•    Project management of the preparation (including pricing analysis/sourcing strategy), submission, negotiation, and contract finalization of tenders for major mining, quarrying and construction customer accounts (new and existing)
•    Customer needs identification, solution definition, new product/service demonstrations and associated
commercial execution 
•    Voice of the Customer, Stakeholder program management and reporting

 

Metrics

•    Revenue and Operating Margin Growth for new and existing global customers.
•    # Opportunities in Cloud for Customer (C4C) for strategic growth of account 
•    Customer engagement score improvement 
•    Key Performance Indicators across customer accounts
•    Accurate forecast and demand planning

What you will bring

 

•    Bachelor’s degree is preferred
•    At least Six (6) years of experience in business development and commercial roles with proven record of improving sales revenue, preferably within a manufacturing/technical/mining environment
•    Proven track record in developing and maintaining customer relationships for a partnership model
•    Financial, contract management and negotiation skills

What we offer

 

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global an