Implementation Delivery Lead

Want to be a bswifter? 

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. 

 We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! 

ABOUT US 

bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as an Implementation Delivery Lead. 

 

WHAT YOU’LL DO 

The Implementation Delivery Lead is responsible for helping bswift meet and exceed client expectations by supporting consumers with our best-in-class benefits administration software and services. This role provides leadership throughout the implementation process by serving as a technical expert, managing client expectations, and ensuring that all implementation workstreams are executed accurately and on time. 

 

WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions) 

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

Client & Project Leadership 

• Serve as a bswift technical and subject matter expert in key meetings, including implementation status meetings and other client discussions throughout the implementation process. 

• Manage client expectations, anticipate issues, and communicate turnaround times with clear and reasonable delivery dates. 

• Consult clients on best practices and act as a subject matter expert for system and process changes needed to achieve project goals. 

• Research and recommend system enhancements based on client needs and assist with developing specifications alongside Product Managers and Developers. 

• Work closely with cross-functional teams to ensure timely and effective delivery of all services. 

• Stay current on industry trends and recommend enhancements to bswift’s client service approaches as needed. 

• Identify project risks and escalate appropriately to the Implementation Lead. 

Implementation Workstream Ownership 

Own multiple areas of an implementation, including but not limited to: 

• System configuration, testing, and auditing 

• COBRA and Direct Bill setup management 

• Communications 

• Vendor integrations 

• Data conversion 

• Payroll 

Team Coaching & Client Support 

• Coach Implementation Analysts on their deliverables to support team success. 

• Research, troubleshoot, and resolve client inquiries related to system or process gaps. 

 

WHAT YOU NEED TO SUCCEED (Required Education and Experience) 

• Bachelor’s degree in business administration or related field (required) 

• 3+ years of client relationship and implementation experience (preferably in benefits or healthcare)