Job Description Summary

The Senior Manager, Cybersecurity Operations provides oversight and leadership for the global 24/7 Security Operations Center (SOC), ensuring continuous threat detection, monitoring, and initial triage and response across IT, Operational Technology (OT), and R&D environments. This role is responsible for directing both internal security analysts and external Managed Security Service Provider (MSSP) partners, driving operational excellence, process maturity, and alignment with the organization’s cybersecurity strategy.

Reporting to Cyber Fusion Center Leadership, this position plays a key role in shaping SOC capabilities, optimizing analyst performance, and ensuring timely, effective escalation and resolution of security events in a hybrid operating model. The Senior Manager, Cybersecurity Operations, is accountable for building resilient SOC processes, enhancing situational awareness, and maintaining compliance with internal, regulatory, and industry standards.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Key Responsibilities:

Strategic SOC Leadership & Team Development

• Lead and develop a high-performing team of both internal and MSSP SOC analysts, fostering a culture of continuous improvement and technical excellence

• Direct daily operations and workload management to ensure full coverage and optimal performance across multiple time zones

• Support onboarding, skills development, and career progression within the SOC team

Security Event Management & Operational Execution

• Oversee the end-to-end lifecycle of security alerts and events — from detection and triage to escalation and documentation

• Collaborate with MSSP resources and internal stakeholders to investigate complex alerts and coordinate escalation, and execute or support response actions

• Ensure SOC procedures, workflows, and playbooks are up to date, measurable, and aligned with best practices

Threat Detection, Response Coordination, & Tool Integration

• Drive operational use of key security platforms, including SIEM, SOAR, EDR, IDS/IPS, and threat intelligence feeds

• Ensure threats are appropriately analyzed, prioritized, and escalated based on risk and impact.

• Partner with stakeholders including other Cybersecurity teams to support cross-functional investigations and remediation

Governance, Metrics & Continuous Improvement

• Maintain operational documentation and evidence to support audits, compliance requirements, and readiness assessments

• Define and track SOC performance metrics and KPIs to ensure visibility and accountability for SOC effectiveness

• Identify opportunities to improve efficiency, automation, and detection capabilities through tool optimization and process refinement

Minimum Qualifications (Required):

• Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or equivalent experience
• 5+ years of experience in cybersecurity operations, including 2+ years in a SOC environment
• 2+ years of experience managing technical teams

Preferred:

• Proven experience managing MSSP relationships and hybrid SOC models.
• Certifications: CISSP, Microsoft Security Operations Analyst, CompTIA Security+, or other relevant certifications

Knowledge and Skills:

Technical Acumen

• Deep familiarity with enterprise security tools: SIEM (e.g., Sentinel), SOAR, EDR platforms, IDS/IPS, and firewall technologies
• Knowledge of cybersecurity frameworks and threat modeling (e.g., NIST CSF, MITRE ATT&CK, CIS Controls)

Leadership & Communication

• Strong interpersonal and communication skills, with the ability to lead through influence across technical and non-technical teams
• Adept at managing in high-pressure, dynamic environments and makin