Staff Software Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team

As a Staff Software Engineer, you will play a critical role in the AI Search Platform group. We’re looking for team-oriented problem solvers with a long-term mindset and with deep expertise in all aspects of enterprise software development.  Successful team members at ServiceNow have a passion to be a part of, lead, and grow amazing teams. You'll also work cross functionally to deliver innovative software designs and solutions to both internal and external developers and customers.

What you get to do in this role:   

• Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Architect, design, and build innovative search capabilities with high scalability and quality.
• Implement cutting edge search capabilities and technologies ranging from keyword search and word/paragraph vectorization to knowledge graphs and ML.
• Design and architect tools, libraries, and frameworks with long term platform implications for high modularity, extensibility, configurability, and maintainability
• Contribute and work cross functionally to improve architecture, developing process and mentoring junior members in the team.
• Design and deliver outstanding search experiences for our customers and developers
• Be a mentor for colleagues and help promote knowledge-sharing

To be successful in this role you have:

• Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Passion for problem solving, software architecture, and development.
• Advanced knowledge experience working with relational databases including development, troubleshooting and performance optimization.
• Experience with multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks or service–oriented architecture
• Capability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner
• Passion for problem solving, software architecture, and development
• Expertise at building highly scalable frameworks for processing streaming data and query/result pipelines for end user and machine-driven query processing
• Experience with open-source technologies like Linux, Apache/Tomcat, and MySQL
• Strong written and verbal communication skills
• Experience with relational databases and SQL
• Experience writing scalable REST APIs

Nice to have:

• Experience with any modern search engine (Elasticsearch, solr, etc.)

Qualifications

• 6+ years of experie