Jobs and Careers

Business Process Analyst

United Statesfull_timeVerifiedPosted 5 Jan 2026

About the role

Hourly Rate Range: $32.98 - $41.23
THIS REQUIRES A LOCAL CANDIDATE - HYBRID (In office days in Folsom, CA on Tuesdays and Wednesdays)
Why SAFE?SAFE offers so much more than just full medical, vision, dental, 401k matching, HSA, and FSA! Learn more about how we support our workforce!

Professional Development Opportunities: Offering training programs, workshops, and mentorship.
Recognition and Appreciation: Regularly acknowledging employee achievements and contributions.
Flexible Work Arrangements: Providing options for remote work and flexible scheduling.
Positive Company Culture: Fostering an inclusive, collaborative, and supportive work environment.
Career Growth: Clear paths for career advancement and internal promotions.
Work-Life Balance: Encouraging a healthy balance between professional and personal life.
Employee Empowerment: Allowing employees to make decisions and have autonomy in their roles.
Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.
Wellness Programs: Promoting physical and mental health through wellness initiatives and resources.
Strong Leadership: Having leaders who inspire, support, and guide their teams effectively.
Sense of Purpose: Creating a sense of mission and aligning company goals with employees' personal values.

POSITION PURPOSEResponsible for supporting business objectives associated with process improvements and implementing effective solutions to enhance operational efficiency. Primary focus is to assist with identifying operational process gaps, perform root cause analysis, design, and develop solutions. Responsible for creating process maps, identify process/operational requirements, conduct testing and supporting implementation. Lead change management practices to manage process changes in the organization. Assists in all projects that impact member-facing processes. Participate in cross department collaborations to streamline operational processes, reduce operation burdens to improve efficiency. ESSENTIAL FUNCTIONS AND BASIC DUTIES

Function as the business process support on projects impacting member-facing processes
Participate in development of process workflow for Retail and Member Service Operations functions to drive efficiency and improve quality

In partnership with Back Office SMEs, act as a resource in developing process workflows to streamline/re-engineer processes/functions.

Provide process engineering expertise to project teams and Retail teams.

Develop Change Management plans to execute process and system changes.
Analyze and evaluate existing policy, procedures, and disclosures, making recommendations and implementing modifications to improve quality and efficiency; identify potential risks and ensure organizational awareness to implement changes. Work collaboratively with other stakeholders.
Work with peers, business and platform owners, or management to analyze and identify gaps in processes and procedures.
Identify training needs and provide training content recommendations on member-facing processes
Coordinate change management strategies to assist with development and launch/implementation of new products/programs to support the deposit functions.
Build and maintain workflows and diagrams of business process workflows
Provide operational expertise to project teams and branch teams including conducting Retail team visits to review and analyze processes.
Work with ERM and Retail teams to identify process gaps and determine the best solution to address the gaps and improve operational performance.
As directed by Business Process Engineering Manager, assist with responses and process updates based on feedback from Member Voice & Support, ERM, and Senior Retail Leadership.
Promptly resolve issues related to members and other internal customers.