Director, Team Member Wellbeing & Experience (MD/DO or Advanced Practice Provider)

Overview

Promoting professional fulfillment and mitigating burnout requires organization-wide change. The Director, Team Member Wellbeing and Experience owns the organization-wide wellbeing strategy, including definitions of success, KPIs, and alignment across ambulatory care teams. This role is accountable for improving care delivery performance by addressing organization-level drivers of care team effectiveness, including workflow design, practice efficiency, clinical operations, and local site variation. While the role partners with HR on workforce strategy and culture initiatives, it does not own HR policies, employee relations, compensation, or talent management. This role manages care team wellbeing through data, system design, and operational change. Under the direct supervision of the Chief Population Health and Integration Officer, the Director of Team Wellbeing and Experience is a clinically trained leader responsible for advancing organization-wide occupational wellbeing by addressing the structural, operational, and cultural drivers of burnout improving team-member engagement across the entire healthcare workforce. Grounded in the Stanford Occupational Wellbeing Framework, this role focuses on improving the conditions of work by partnering with clinical, operational, and support teams to redesign processes, optimize workflows, and measurably improve team member experience, wellbeing, and organizational performance. They will align CUC’s wellbeing strategy and focus on the following domains: · Workload and job demands · Efficiency and operational flow · Control, autonomy, and decision-making · Organizational culture and leadership · Meaning, purpose, and professional fulfillment to increase Joy In WorkThis position requires a practicing clinician (Advanced Practice Provider or Physician) with strong expertise in Lean management, performance improvement, data analysis, and healthcare operations, as well as the ability to connect authentically with all team members—not only medical providers, but also nursing, ancillary, administrative, and supporting departments. The Director of Team Wellbeing and Experience partners with key stakeholders across the organization, including CommUnityCare’s senior leaders, to ensure the success of CommUnityCare’s Wellbeing strategy with dotted lines to the System and the People Department. This position will hold a 0.5 FTE that will be clinically facing providing direct patient care in the areas of Primary Care.

Responsibilities

Essential Functions

 

-Develop and execute an organizational vision, strategy, and roadmap for care team wellbeing across all ambulatory settings, comparable to Director roles that spearhead integrated strategic programs.-Design and implements a comprehensive, multi-year employee wellbeing strategy with measurable long-term and short-term goals.-Partner with CommUnityCare leaders to embed wellbeing into organizational priorities, cultural initiatives, and operational structures.-Utilizing an evidence-based framework like the Stanford Model of Occupational Well-being or the IHI Quintuple Aim translating core elements of that framework to our specific workplace tailored to ambulatory environments.-Develops and implements policies and programs and manages budgetary responsibility pertaining to wellbeing strategies.-Provides key stakeholders with performance dashboards and comprehensive data that communicates the value and outcomes of wellbeing initiatives including impact on retention, turnover and team member burnout.-Build and oversee a comprehensive wellbeing measurement infrastructure, including surveys, operational indicators, burnout metrics, and qualitative feedback loops.-Utilizing granular, local level data that reflects the true care team experience. Owning the data governance and working with data analytics to determine outcomes of key initiatives.-In collaboration with Communications, develops communication and marketing strategies including executive remarks and presentations around employee wellbeing and retention.-Keeps a pulse on health and wellbeing trends externally and regularly assesses employees’ views on the success of deployed initiatives.-Collects, analyzes, and reports employee wellbeing/burnout data to inform program design enhancements aimed at improving employee wellbeing and team member health outcomes.-Utilize validated measurement tools that ask specific team wellbeing questions and offers opportunities for team members to provide feedback on what causes them the most concern during their work day (ie. MiniZ).-Participates as a member of CommUnityCare’s Council structure including membership in the Population Health Council and the Quality and Risk Council to inform cross-functional leadership of initiative roll out, outcomes and follow up. Works in collaboration with the Director, Care Model and the Director, Quality and Performance Improvement.-Coordinat