Senior Security Account Manager

Securitas Global Clients Americas Division 
Position Title: Senior Security Manager
Location: San Francisco, California

 

Job Summary

 

The Senior Security Manager applies business acumen, client service, team leadership, and defense expertise to secure a client site in San Francisco, California. This position acts as a liaison and collaborator with Securitas teams and client representatives to develop productive partnerships, maintain a focus on long-term initiatives and adherence to key performance indicators, mentor subordinate managers, retain and develop staff, and ensure alignment with financial performance projections.

 

Benefits

 

Depending on experience, Securitas will offer a starting salary of $118K, in addition to a full benefits package that includes:

 

• Medical, dental, vision, and life insurance
• Paid time off based on annual accrual: 
  10 vacations days, 4 floating holidays, 6 sick days, and 401k
• Paid training and development

 

Position Details

 

Strategic Vision and Business Operation Goals: 

 

• Establishes weekly, monthly, and quarterly operational goals in support of the contract business plan
• Provides regular updates to senior leadership on operational goals in terms of achievement/progress via Salesforce reports, metrics, or other tools
• Reviews all relevant reports to increase efficiency and productivity
• Exhibits strong collaboration with all functional departments to achieve business goals
• Maintains strategic involvement in company and client programs, initiatives, committees, and task forces
• Provides leadership oversight and guidance with direct reports to achieve goals

 

Performance Management:

 

• Recruits, hires, and retains operational professionals through proper coaching and performance management
• Establishes performance goals for the security teams and continuously monitor progress
• Ensures direct reports are properly managing the performance and development of security personnel, including, but not limited to the completion of performance reviews, development plans for security officers, and potential performance improvement plans for employees showing negative trending performance
• Completes all performance management processes for direct reports timely

 

Training & Development:

 

• Identifies team performance gaps, development areas, and offers solutions to narrow any gaps
• Ensures all required training assigned to team members is complete, with a heavy emphasis on professional development and supporting processes
• Provides leadership supervision in the development and execution of customized training and improvement processes for operations functions
• Conducts regular staff and team meetings to discuss goals and strategy, celebrate successes, and share best practices
• Maintains extensive knowledge of complex industry standards, current security issues, and technology and update managers on risks and threats that could impact the cluster and provide recommendations for proactive solutions and best practices

 

Customer Service:

 

• Ensures 100% customer satisfaction through excellent and frequent client engagements
• Leads by example in working with various other internal departments to resolve challenging customer service-related issues timely
• Applies knowledge of the market, industry trends, competitors, and demographics to achieve success in overall operations and customer strategies

 

Other Responsibilities:

 

• Manages daily Security Officer operational staffing requirements and administrative functions, while meeting business goals and objectives for assigned locations
• Monitors, and manages the Security Officers in the assigned region; regularly conducts quality assurance inspections
• Ensures subordinate supervisors understand and deliver orders; ensures sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders
• Serves as Securitas’s regional contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time
• Oversees the training and operational employment of Field Supervisors and Security Officers
• Ensures the highest standards of conduct, appearance, performance, and training are being always met
• Communicates contract performance to upper leadership; identifies and partners to address any defi