QUALITY MANAGEMENT SPECIALIST

GENERAL FUNCTION:

Incumbent serves as the Quality Specialist for Support Solutions. Support Solutions is licensed, certified and/or accredited by the following:

• Tennessee Department of Mental Health
• Tennessee Department of Intellectual and Developmental Disabilities (DIDD)
• Tennessee Department of Health, Professional Support Services
• North Carolina Department of Health and Human Services (NCDHHS), Division of Health Service Regulation
• CARF

Support Solutions is subject to requirements of all the above standards, rules and regulations related to the above agencies. Support Solutions provides the following services:

Services

Like services are grouped together / Terminology varies by state

TN

NC

Supported Living /Supportive Living

x

x

Personal Assistance / In-Home Skill Building

x

x

Community based day / Community Integration / Community Networking and Day Supports

x

x

In-Home Day / In-Home Intensive Services

x

x

Respite

x

Behavioral Respite Homes

x

Supported Employment

x

Semi-Independent

x

Family Residential Model/ Alternative Family Living

x

x

Behavior

x

Psychology Services

x

Outpatient Mental Health

x

Nursing Supports

x

Personal Care / Home Care Services

x

I. General Function

Incumbent serves as a Quality and Incident Management Specialist for Support Solutions. Support Solutions is licensed by the agencies listed above. Services include those identified in the table above that lists services by states.

The incumbent works under the supervision of the Protection from Harm Manager and in cooperation with the Director of Quality to provide and implement quality and incident management programs/systems and a sound fleet/property management system.

The duties and responsibilities are provided below. All duties and responsibilities will require the Quality and Incident Management Specialist to work strategically and cooperatively with key leaders and other employees. In addition, the Quality and Incident Management Specialist will be required to make numerous contacts and build relationships with a variety of people and professionals whose services are required to ensure successful operations for Support Solutions. Many of the projects and actions related to the quality and incident management and development initiatives will require very specific timelines for implementation and actions. The duties and responsibilities are quite varied and require a working knowledge of NCDHHS, DIDD, TDMHSAS, DCS and MCO requirements. Because of Support Solutions broad geographical locations, it is the expectation that the Quality and Incident Management Specialist will take a proactive approach in learning and staying abreast of these standards as determined by assignments by the Protection from Harm Manager and Director of Quality.

II. Principal Duties and Responsibilities

The Position of Quality and Incident Management Specialist will provide administrative support to the Director of Quality and Protection from Harm Manager as assigned.

As a part of th