Director, CS Compliance & Risk Management-2

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. 

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeAtVisa

Job Description

Job Description

Visa Disputes Optimization (VDO) is the external facing disputes optimization consulting team within the Client Services group of Visa. We draw on our deep expertise in disputes rules and resolution, processes and consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to enable our clients to plan, manage, and execute disputes processes and programs more effectively.

Our clients span the continuum of companies that participate in the payments industry, to include financial institutions, merchants, fintechs, acquirers, and payment processors.

Our suite of service offerings across Disputes Optimization help drive the future growth of the Client Services organization, enabling our clients to implement the recommendations derived through strategic advisory engagements.

This is an individual contributor role with primary responsibility to provide global clients with exceptional dispute consultation to improve dispute processing, reduce expenses and assist them with providing superior customer service. The individual will apply independent judgment in resolving undefined and significantly complex issues and making detailed recommendations to clients on the best approach to their dispute resolution process, calculate return on investment, practices, procedures and policies.

You will collaborate as One Visa with our counter parts in Visa Consulting & Analytics, Regional Post Purchase Product Teams, Accounts Executives and Risk and Client Success Managers to accelerate revenue growth and maximize client value.

You should have excellent communication and interpersonal skills, with the ability to establish and maintain strong relationships with clients and internal partners. You should be able to deliver high-quality results on time and within budget. You should be able to work independently and as part of a team, with the ability to manage multiple projects simultaneously.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications
• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Experience leading projects in the risk/fraud/disputes space
• Strong knowledge of payments industry landscape and consumer trends
• Understanding of banking strategies, economics, and operations
• Demonstrated strategic ability to solve complex global cross-functional issues exercising critical thinking and sound judgment
• Ability to influence executives and peers, drive continuous improvement and achieve at scale service delivery
• Superior analytical, critical thinking and problem-solving skills, strong intellectual rigor
• Excellent written and verbal communications skills
• Ability to represent technical and business issues and solutions to multiple levels at clients to support strategic plans
• Excellent time management, organization, and project management skills
• Demonstrated ability to work in a complex organizations to determine business and customer needs, providing the best solution to meet those needs

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipmen