Senior Product Manager

<h3>Description</h3> <p>MEDvidi is a leading telehealth provider specializing in mental health issues. We focus on delivering treatment outcomes to our patients as our north star. </p><p>We are building a complete ecosystem of solutions and apps for mental health issues to make people happy and healthy. You will make a measurable impact on people’s lives while driving business growth. </p><p>We are uniquely positioned to use AI to:</p><ul><li>Ensure the highest safety standards for our patients</li><li>Ensure high-quality standardised treatment processes and path to achieving treatment outcomes</li><li>Resolve patient issues and concerns without delays and errors </li></ul><p>The person in this role will focus on our internal support systems to enable quick and high-quality resolution of patient queries across multiple channels (SMS, LiveChat, Phone calls, Email) to allow our support agents and provider assistants to focus on value-added work. </p> <h3>Requirements</h3> <ul><li>At least 3 years of experience as a technical product manager </li><li>Direct product management experience in <strong>one</strong> of the following areas: identity &amp; access management, billing, internal tools, developer tools, security, privacy, process automation, workflows, infrastructure</li><li>Direct product management experience leading integration initiatives with third-party vendors</li><li>English level: B2+ or higher, preferably C1</li><li>Proficiency in Russian</li><li>Experience working as a part of a product team, driving collaboration and execution of the whole team</li><li>Structured approach to problem-solving – we focus on solving problems without introducing new ones instead</li><li>Experience making decisions based on data analysis and user research (incl. internal users) </li><li>Basic understanding of system design</li><li>Ability to review third-party API documentation and describe how it works</li></ul><p>We realise that you may not fit all the requirements, yet be a perfect fit for us. We encourage you to apply even if you don’t tick all the boxes.</p> <h3>Responsibilities</h3> <p>In this role, you will</p><ul><li>Work as a part of a product team focused on resolving patient requests to our support team with AI</li><li>Implement automatic workflows that AI can use to resolve a patient request without human involvement</li><li>Centralise all communications in one internal system </li><li>Iteratively improve the intent classification model of patient requests</li><li>Scale from serving patient requests across multiple channels, starting from SMS</li><li>Collaborate extensively with Medical Operations, Support and other internal items to understand key opportunities at eliminating manual business processes through automation </li><li>Build product strategy and roadmap for the direction in collaboration with the team and other stakeholders</li></ul><p><strong>Benefits:</strong></p><ul><li>Insurance after the probationary term.</li><li>Sports compensation.</li><li>Remote work on a B2B basis</li><li>19 working days of vacation per year.</li><li>3 additional wellness days per year.</li><li>Paid sick leave for the first 5 working days.</li><li>Gifts to employees for important events.</li><li>Career Development.</li><li>Personalized English lessons.</li></ul>