VP, Customer Success North America

About Energy Exemplar 

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, stakeholders from across the entire energy value chain are having to navigate the complexities of the energy ecosystem. We seek to enable our customers to do so with confidence.   

Our mission: Empowering Transformative Energy Decisions. 

Founded in 1999 in Adelaide, Australia, Energy Exemplar’s PLEXOS® modeling and simulation software is trusted by innovative organizations across the globe. On one unified platform, stakeholders from across the entire energy value chain are revolutionizing the energy ecosystem and seamlessly planning for the future of energy with unprecedented clarity, speed, and innovation.  

Our impact is global and is being recognized across the industry: 

• Finalist for the 2024 Reuters Global Energy Transition Awards in the 'Technologies of Change' category  

• Finalist for the 2024 Go:Tech Awards in the 'Most Innovative Use of Technology’ category 

• 2022 USEA/USAID Corporate Volunteer of the Year   

• 2022 Impact Award Winner for our impact on the energy industry and the current energy transition  

At Energy Exemplar, we believe in empowering our people by offering flexibility in how, when, and where they work. This flexibility has been a cornerstone of our success, fueling significant growth over the years, with the company expanding at an impressive rate of approximately 30% year over year. We understand that the best results come when our team members can balance their professional and personal lives, so we support various working arrangements that help you thrive. 

We don’t just celebrate the excellence of our products but champion the quality of our people. They own their outcomes and perform to their best – every day. whether you're working from home, in the office, or on the go. Our flexible work culture fosters innovation, collaboration, and trust, making it easier to stay engaged and connected, no matter where you are. That’s what makes us who we are and a great place to work. Our core values ‘Customer Success’, ‘One Global Team’, ‘Integrity and Ownership’ and ‘Innovation Excellence’ reflect the way we work and are always at the forefront of everything we do. 

About the Position 

As the VP of Customer Success, you will be a key leader in driving revenue growth and business outcomes by leading a high-performing Customer Success team at Energy Exemplar. Your core responsibility will be to maximize customer lifetime value, drive retention, and ensure a seamless customer journey from onboarding through to long-term account management. You will play a critical role in shaping and executing data-driven strategies to enhance customer satisfaction, reduce churn, and deliver measurable business results aligned with Energy Exemplar’s strategic objectives.

Your leadership will focus on optimizing performance and revenue growth by ensuring the Customer Success team is fully equipped to drive key metrics, including Net Promoter Score (NPS), customer retention, and upsell/cross-sell opportunities. You will implement scalable processes and systems that increase customer engagement, ensure consistent value delivery, and align with overarching business goals, all while fostering a customer-centric mindset across the team.

You will drive proactive and personalized account management by work