Engagement Director

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting our clients’ employees first and this is still true today. Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients and their employees in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective on a global scale to protect and save lives and thereby enable our clients to achieve their business goals. As we’ve delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

About the role

The Engagement Director’s role is to strategically and tactically manage the business engagement process and develop an engagement approach that strikes the right balance between organizational growth and corporate clients’ requirements. The role will oversee the day-to-day relationships with clients served, providing thoughtful and pragmatic leadership with an innovative perspective and focuses on creating high-value engagements, primarily with High Tech companies.

 

The incumbent will work collaboratively across the Account Management, Business Development, Products & Solutions, and Delivery teams to develop and lead the business development efforts for the regional Practice. Also, ensure the success and satisfaction of client relationships, involving in all aspects of solutions life cycle. 

 

As a result, the role is expected to actively acquire client engagements for the Practice and identify cross-sell and up-sell opportunities across the entire suite of International SOS Consulting products and solutions. 

As such the role will be incentivised on the overall growth performance for the Practice as well as carry an ambitious individual new business/engagements target 

 

Geographical Scope: Central & Gulf States Region

 

Vertical Scope: Oil and Gas, Offshore and Engineering, Procurement and Construction (EPC)

 

This is a full-time Monday to Friday 8:00 am until 5:00 pm role based out of our Houston office. Thursdays/Fridays are remote/work from home days. There is a travel requirement of up to 30% of the time.

Key responsibilities

Leadership and Management
•    Execute the overall management responsibility around the business engagement process and develop the engagement approach for all regional clients of the Consulting business.
•    Provide advice and guidance on how to improve customer engagement and develop lasting relationships.
•    Work closely with the project team and ensure consistent and good working relationships exist.
•    Work closely with the business to ensure alignment of the Consulting regional practice regarding existing and planned commitments.
•    Ensure tight control of capability pipeline and proper resource management with strong communication across the team.
•    Ensure development of program management capability and skills across the team.

 

Business Development
•    Work closely with Sales and Account Managers across the relevant regions to identify Consulting opportunities for the Practice
•    Work with the Sales and Account management teams to understand the unique requirements for each solution vs. verticals and jointly with account managers develop strategy to further penetrate accounts. 
•    Successfully identify, develop and close business opportunities and the profitable management of projects and contracts, from inception to completion. With a focus on strategic, larger engagements for key and strategic accounts.
•    Seek opportunities to upsell and cross-sell products and services or support cross-border opportunities that may arise as a result of the engagements
•    Support regional Sales to review and analyze RFPs, RFIs, RFQs to understand services requirements
•    Organize weekly and monthly internal meetings with key Sales and service delivery stakeholders to review pipeline and on-going engagements.

Client Engagement & Solutions & Tendering 
•    Lead the discovery process, conducting business evaluation and gap analysis vs existing/prior solutions to understand feasibility and relevancy of the possible solutions to clients.
•    Attend meetings with Prospects and Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to defining a solution
•    Support Sales and Health Consultant or Medical Director to structure sco