Director, Patient Access (H), Northern Satellites Full Time Bascom Palmer Eye Institute

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The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for Director, Patient Access, to support the North Satellites.

The Director, Patient Access- ensures daily organizational and administrative operations run efficiently and are in compliance with established policies and procedures. In addition, the Director, Patient Access oversees the development and implementation of procedures to ensure the effective delivery of services.

CORE JOB FUNCTIONS                                                                                                          

• Hires, supervises, mentors, trains, disciplines, and discharges the Patient Access and Front End Revenue Cycle staff.

• Prepares department performance reports and develops short and long-term strategies for improvement.

• Develops, monitors, and ensures compliance with departmental budget.

• Attends and actively participates in meetings with upper management to identify any system issues and generate solutions.

• Maintains current knowledge of applicable statutory, regulatory, and administrative requirements.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                           ��                             

Education:

Bachelor’s Degree in related field

Any appropriate combination of relevant education, experience and/or certifications may be considered

Experience:

Minimum 5 years of relevant experience

Knowledge, Skills and Attitudes:

• Knowledge of business and management principles

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop, and train others.

Department Specific Functions

• Responsible for efficient, effective, and smooth administrative operation of the facility. Develops short and long term strategic operational plans that align with UHealth system goals.

• Monitors on a monthly basis and develops and implements action plans as needed.

• Creates and maintains monthly budgets; and provides variance analyses on both positive and negative variances.

• Responsible for leading the Patient Access and Front-End Revenue Cycle staff including performance appraisals and disciplinary action.

• Responsible for the development of new policies and procedures to ensure the smooth operation and provide excellent patient care.

• Routinely evaluate current policies to continually improve operations and maintain compliance with JCAHO and other regulatory entities.

• Ensures that all established policies and procedures are implemented and adhered to.

• Meets on a regular basis with the Medical Director, Hospital Administrator, Senior Clinical Administrators & Executive Director of Patient Business Services to review and resolve clinic issues.

• Develop and Maintain relationships with the Clinical Administrators, Faculty, and support staff to coordinate and facilitate patient care and resolve problems that arise.

• Work with the Director of Health Information Management (HIM) to ensure that all facets of Medical Records processes are compliant with Medicare and the University of Miami’s Office of Compliance for appropriate documentation and billing protocol by physicians and technicians.

• Responsible for arran