Sr. IT Helpdesk Technician

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.   We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.   Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

• You Will:
  
  Troubleshooting complex technical issues:
Diagnosing and resolving advanced problems with operating systems, applications, network connectivity, peripherals, and hardware malfunctions. 





  
  User support:
Responding to user inquiries via phone, email, ticketing system, or in-person, providing clear explanations and solutions to technical problems. Provide Executive Support coverage





  
  Software installation and configuration:
Installing, configuring, and updating software applications on user workstations, including security patches and updates. 





  
  Account management:
Troubleshoot Okta, Active Directory, Jamf, Intune and O365 accounts. 





  
  Hardware support:
Performing basic hardware troubleshooting and replacements (e.g., RAM, hard drives, keyboard, mouse). 





  
  Escalation management:
Identifying issues that require escalation to senior IT staff or specialized teams. 





  
  Documentation and knowledge base updates:
Maintaining accurate documentation of resolved issues and contributing to the company's knowledge base. 





  
  Preventative maintenance:
Performing routine checks on systems to identify potential issues and proactively address them. 





  
  Training and support:
Providing basic technical training to users on new software or hardware. 





  
  
  You Bring:
  
  Strong technical knowledge:
In-depth understanding of OS X, Windows, Linux, Okta, Microsoft Office Suite, network protocols, Adobe Suite, and common hardware components. 





  Troubleshooting skills:
Excellent problem-solving abilities to diagnose and resolve complex technical issues efficiently. 





  
  Customer service skills:
Excellent communication and interpersonal skills to clearly explain technical concepts to users with varying levels of computer literacy. 





  
  Attention to detail:
Ability to accurately document issues and follow established procedures. 
  
  Experience: 7+ years of experience in a helpdesk or desktop support role 

  
  Certifications: CompTIA A+ or equivalent IT certification preferred

 

Preferred Skills:

Knowledge of 3DExperience CATIA, JFrog Artifactory, Jenkins, Foundry Nuke, MaxonOne suite, ReVision Twixtor, CaptureOne, Unreal Engine, Ansys, AutoDesk

  Educational Requirements:   Education: Associate degree in computer science, IT, or equivalent experience 
         At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.   Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.  (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)Base Pay Range (hourly)$34—$47 USD

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