Manager, SMB Account Management (Food & Beverage Vertical)

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Account Management team works with the largest Square merchants to grow their business using Square’s powerful ecosystem of products. This team of account managers partners with product and marketing teams to understand the needs of our merchants and map those needs to Square solutions. 

We are looking for a Manager for our Core Accounts (SMB) Account Management team with experience in building and motivating revenue generating teams. You will be responsible for driving high performance and leading your team’s success for our sellers and for Square. You will help to develop processes, tools, systems, and metrics to grow the team today and influence program design for the future. You will also manage targeted enablement, ongoing coaching and account manager training. 

In addition, you will:

• Directly manage a team of 8-10 account managers focused within the Food & Beverage vertical
• Create a high performing account management team via hiring, training, and coaching
• Develop creative ways to motivate your team to exceed individual and team targets (revenue outputs, inputs, customer satisfaction)
• Partner with AMs to help grow the business of our sellers and provide remarkable service
• Work cross-functionally to identify the biggest opportunities for improvement and drive execution towards business results
• Engage with product teams to be the customer voice to promote both product attach and product improvements
• Work with the SMB leadership and SMB Program Manager to set individual AM goals, team OKRs, and refine processes and engagement model to improve results
• Manage performance reviews, promotions and career development conversations with your team 
• When applicable, travel may be required 1-2x quarterly.

Qualifications

You have:

• 5+ years of experience in a Sales or Account Management role
• 1+ years of people management experience and / or significant knowledge & professional work experience within the food & beverage industry
• Experience in a fast paced technology company, start-up experience a plus
• Excellent interpersonal, leadership, organizational, and communication skills (verbal and written)
• A proactive and positive personality: we’re looking for someone determined and able to drive success
• The ability to effectively influence and communicate cross-functionally
• Passion for developing people 
• Strong ability to make data driven decisions 
• Related Bachelor’s degree
• Fluency in Spanish a plus

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $149,100 - USD $182,200
Zone B: USD $138,600 - USD $169,400
Zone C: USD $131,200 - USD $160,300
Zone D: USD $126,700 - USD $154,900

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to ment