Senior Technical Product Manager, Identity & Access Management

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Technical Product Manager within Docusign's Identity and Access Management team, you'll play a crucial role in upholding Docusign's reputation as one of the "Most Trustworthy Software and Telecommunications Companies in America 2025" (Newsweek). You'll collaborate across teams and organizations to deliver modern, secure authentication methods, focusing on passwordless solutions, centralized authorization infrastructure for auditable and manageable access, and extensible identity management systems that power our Intelligent Agreement Management solutions.

 

You'll be a leader in Docusign's security space, frequently engaging with customers to understand their identity and access management needs and consistently using data to drive decisions. Your technical expertise in this area will protect customer data while enabling new scenarios within Intelligent Agreement Management.

 

Beyond execution, we're looking for a thought leader in the identity and access management space who can help define the right concept of agent identity for Docusign's products and consider identity and access management for MCP servers.

 

This is an individual contributor role reporting to the Director of Product, Identity & Security Platform.

 

Responsibility

• Deliver clear specifications for product enhancements, based on analysis of usage data, customer feedback and industry trends

• Partner with Engineering, Product Experience, Data Science, GTM teams on execution and release of product enhancements that maintain and enhance customers’ trust in Docusign and hold the quality bar high as part of product delivery

• Innovate in the identity and access management space to deliver increased value as part of Docusign’s Intelligent Agreement Management strategy

• Communicate product updates, roadmaps, and impact analyses to leadership and key stakeholders

• Create a collaborative culture around you

• Consult and advise product and engineering teams across the organization on their authentication and authorization needs, promoting a “secure by default” approach to product development, and providing deep technical expertise in identity and access management

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree in Computer Science or a related field
• 8+ years of experience in Product Management
• Experience with Agile product development and SaaS implementations
• Experience with Authentication frameworks and protocols, including OAuth, SAML, OIDC, SCIM, Passkeys
• Experience with enterprise grade access management needs and authorization frameworks
• Experience with leadership communication

Preferred 

• Experience with Zanzibar / Rebac authorization model
• Proven ability to drive product enhancements from inception to delivery to customer adoption, in a deeply technical area
• Ability to dive into data for decision making, using a combination of SQL, Kusto, Snowflake, PowerBI, Tableau
• Familiarity with enterprise security and compliance needs
• Previous experience partnering with engineering teams on high-scale, distributed systems in a SaaS context
• Excellent written and verbal communication skills

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

 

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