Solution Sales Director, Healthcare Market Research

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Job Description

Press Ganey has an exciting opportunity for a Consumer Experience Solution Director whose primary responsibilities are to drive growth and expansion of all related solutions in the defined territory. 

Today’s healthcare consumers have endless choice when it comes to their physicians, hospitals, and healthcare plans. We make sure they choose our customers—again and again. With a focus on patient acquisition and retention, our fully integrated platform gives our customers the insights and tools to manage their online brand and grow their business. From automated online review publishing to seamless booking systems, we help customers show their consumers how good it can be.

Responsibilities include:                                                                                 

• Lead business development efforts across the Market – with a keen understanding of white space across the region for new business opportunities. 
• Being a Subject Matter Expert of our Consumer Experience platform and can demo solutions to prospects.
• Partner with sales team on sales cycle or manage the full sales cycle. Be flexible to work either scenario.
• Lead and inspire clients. Based on an understanding of their needs, set forth a vision for what is possible by leveraging Press Ganey’s suite of Consumer Experience solutions. 
• Be a student of the business. Exhibit strong knowledge about top problems clients are trying to solve and how Press Ganey’s Consumer Experience solutions are uniquely positioned to meet those needs. 
• Navigate across Press Ganey to leverage experts, executives, and sales engineers to participate in the sales process. Act as lead voice and guide for how these individuals will operate within the opportunity to ensure an optimal outcome. 
• Lead RFP Win Strategy and proposal development process, in partnership with Field Operations, to ensure the creation of compelling, client tailored, winning deliverables. 
• Lead contract negotiation discussions. 
• Prospecting and cold calling to generate leads/net new business.
• Partner closely with Marketing and Inside Sales to execute on prospecting strategies. 
• Make sales presentations to customers and prospects at all levels.
• Highlight benefits and competitive advantages of solutions to facilitate client and prospect understanding. 
• Formulate a targeted growth plan for use in the market including lead generation, qualification and closing strategies. Partner with Marketing and Inside Sales to execute.