Senior Data Analyst: Provider Operations

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

The data team at Spring includes a number of embedded analysts who are the analytics experts within cross functional teams.  We’re looking to expand this team, adding an embedded analyst to our provider operations team. The provider operations team is critical to building and maintaining the network of providers that provide care to our members every day. In this role you’ll help build out the data pipelines, tools, and reports that enable this team to optimize how we build and maintain the strongest network of providers possible, and grow the effectiveness of the providers already in our network.

What you’ll be doing: 

• Working with the provider operations team to understand and scope their needs, identifying requirements and what good looks like
• Diving into different data sources, quickly building expertise on what is and isn’t possible, and developing creative solutions based on your stakeholder’s needs and what we can offer
• Delivering analyses and dashboards to stakeholders that help them make the right decisions about how to move our business forward
• Collaborating with the core business intelligence and data engineering teams to revise or build new dbt pipelines to get the data you need
• Developing a deep understanding of our products and operations, and how they tie into Spring Health’s business context
• Prioritizing inbound requests, using business context and collaboration with stakeholders to determine the order in which to approach problems

What success looks like in this role:

• Reduce the amount of time teams spend manually pulling data to inform decisions
• Develop dashboards and analyses that deliver ongoing value to teams, measured in proxy by the number of monthly active users and total views different dashboards and analyses receive
• Develop tools and analyses that enable the provider operations team to hit their own KPIs - you’re successful when you help your team be successful!
• Contribute to our foundational data model by adding additional fields and tables according to our data style guide

What we expect from you:

• You are passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health resonates with you
• You have 5+ years of working experience working with data, data visualization, and dashboarding tools
• You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate
• You are an expert in SQL, and have at least familiarity with dbt or similar data transformation tools
• You have experience working with Looker or other similar data visualization tools (tableau, etc), both creating the data model and building dashboards
• You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
• You have exceptional communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members
• You are humble, highly motivated, and thrive in fast-paced environments
• You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact
• You have a passion for successfully navigating ambiguous problem areas and learning new approaches

The target base salary range for this position is $125,000 - $145,850, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, i