Global Customer Service Analyst (f/m/x)

Job Description:

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers. 

The Impact You'll Make in this Role: 

As a Global Customer Service Analyst, you have the incredible opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.  

Here, you will make an impact by:  

• Customer order management in SAP and customer case management in Salesforce.
• Own end-to-end order management process for assigned cross-border customers.
• Collaborates with cross-functional teams to manage global order end-to-end processes (Sales, Marketing, Credit, Planning, Warehouse, Logistics, Freight Forwarders, Customer Issue Resolution, and other parties as needed).
• Manages activities related to sourcing, transportation, and delivery of cross-border orders throughout the entire supply chain and support all aspects of the customer relationship.
• Consistently apply 3M export and global regulatory policies and procedures for internationally destined shipments to meet global trade requirements and minimize risks and anticipate and identify customer requirements in an export-import process.

 
 Your Skills and Expertise:    

• Bachelor’s degree with an emphasis in International Business, Foreign Trade, and Customs, Global Supply Chain, or Logistics is highly desirable.
• Minimum 2 years combined international customer service experience in a manufacturing environment, export control, global transportation, logistics (would have an advantage with an understanding of Incoterms, Free Trade Agreements, Export/Import documentation, Harmonized Tariff Codes, global sourcing or similar).
• English proficiency both verbal and written (minimum C1 level).  
• Microsoft Office suite knowledge.
• Able to adapt to a rapidly changing global environment and superior attention to details.

Additional qualifications that could help you succeed even further in this role include: 

• SAP and Salesforce knowledge.
• Experience working with global companies in a matrixed structure: engaging with plants, distribution centers, divisions, subsidiaries, and customers in different geographies.
• Basic knowledge of export/import documentation, ECCNs, harmonized tariff codes, Country of Origin, routed export transactions, Incoterms rules, ocean/air freight, IATA/IMO regulations, letters of credit, global sourcing/cross-trade/F2F deliveries, etc.
• Ability to work in culture of compliance.
• Strong interpersonal and relationship building skills.

Supporting Your Well-being   

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.   

• Private medical care 
• Life insurance 
• Retirement scheme 
• Multisport card 
• Opportunity to work globally as part of an international organization 
• Work in a respectful, inclusive, and friendly environment with open door policy 
• Professional training and onboarding package 
• Supporting your professional development, possibility to gain certifications/co-founding studies 
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering 
• Internal integration events 
• Holiday Bonus 
• Work Your Way (office/hybrid/remote) 

Please provide CV in English version.

* At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law. 

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. Our global Work Your Way initiative gives our employees flexibility in where and how their work can be performed, subject at all times to any loca