Senior Manager, Incident Management

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

December 1, 2025

Shift:

Job Description Summary:

 

Senior Manager, Incident Management

This role is critical to ensuring the integrity and continuity of Coca-Cola Trademark products worldwide. The Senior Manager, Incident Management leads advanced analytical testing and incident resolution to safeguard product quality and support innovation. Success in this role requires deep technical expertise in analytical chemistry, strong problem-solving skills, and the ability to collaborate across global networks to maintain brand excellence.

What You’ll Do for Us

• Lead incident management and analytical testing for Coca-Cola Trademark products, ensuring rapid and accurate resolution of quality issues.
• Design and execute experiments to validate new and reformulated products, packaging, and ingredients.
• Maintain and troubleshoot advanced analytical instrumentation (GC, GC/MS) to ensure operational readiness and data integrity.
• Develop and validate test methods to guarantee reliability and accuracy of analytical results.
• Coordinate competitive product analysis and provide insights to maintain Coca-Cola’s leadership in the cola category.
• Train and mentor associates in flavor analysis, instrument maintenance, and method development to strengthen global technical capability.
• Collaborate with global R&D, Quality, and Ingredient Supply teams to support product development, productivity, and continuity projects.

Qualification & Requirements

• Education: Advanced degree in Chemistry, Food Science, or related field.
• Experience: 8+ years in analytical chemistry, flavor chemistry, or product development within the beverage or food industry.
• Expertise in GC, LC, GC/MS techniques and troubleshooting.
• Strong knowledge of flavor chemistry, beverage manufacturing processes, and formula management systems.
• Proven ability to lead projects, manage priorities, and deliver results under tight timelines.
• Excellent communication and relationship-building skills to influence technical and non-technical stakeholders.

What We Can Do For You

• Iconic & Innovative Brands: Work with some of the world’s most recognized brands, including Coca-Cola, Simply, Fairlife, and Topo Chico.
• Expansive & Diverse Customers: Engage with a wide range of customers from retail and grocery outlets to entertainment venues and restaurants.
• Our Purpose and Growth Culture: Join a company committed to refreshing the world and making a difference. We foster an inclusive culture grounded in curiosity, empowerment, agility, and continuous learning.
  Learn more about Our Purpose and Vision.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Skills:

Chemistry, Communication, Continual Improvement Process, Data Compilation, Environmental Science, Food Safety Management, Food Sciences, Food Technology, Green Solutions, Laboratory Testing, Leadership, Microbiology, Product Development, Quality Control (QC), Researching, Sensory Testing, Waterfall Model

Pay Range:

$131,000 - $153,000

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

15

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and belie