Greenmarket Regional Manager

Description

Organization Information 

GrowNYC is a 54-year-old environmental nonprofit organization helping more than 3 million New Yorkers by providing essential services and taking action to make NYC a livable city, one where every person can enjoy a healthier, more sustainable life. GrowNYC Programs include: 

• Our network of Greenmarkets, Farmstands, and the work of GrowNYC Wholesale ensure that all New Yorkers have access to the freshest, healthiest local food. 
• We build and support community and school gardens through volunteer days, technical assistance, training, grants, and more. 
• We provide 70,000 children each year with programs that provide meaningful interactions with the natural environment. 

GREENMARKET REGIONAL MANAGER (Full-Time)

Position Summary

Greenmarket Regional Managers ensure the successful operation of GrowNYC’s more than 46 farmers' markets throughout the five boroughs of New York City.

With support from the larger Food Access and Agriculture Program team, each  Regional Manager oversees every aspect of 12-15 individual Greenmarkets, trains and supervises between 7-13 seasonal staff, and helps manage relationships with 80-120 individual Producers who are part of a community of more than 200 farmers, bakers, fishers, and other participants in the Greenmarket program. 

Requirements

Responsibilities (Include but are not limited to):

Market Operations and Administration

• Oversee day-to-day logistics and operations for the Greenmarket sites in your assigned region. 
• Visit Greenmarket sites regularly to review operations, address issues if they arise, and assess staff performance.
• Develop, adjust, and implement site layouts and operational plans for each  Greenmarket site in your assigned region.  
• Help oversee the safe operation and maintenance of market equipment, including the stocking of Greenmarket vehicles 
• Work with GrowNYC’s Food Access Initiatives team to ensure smooth SNAP/EBT operations at market. 
• Work with the Greenmarket Operations Manager to coordinate Greenmarket  Producers’ market assignments and reservations in your assigned region.
• Mediate disputes, provide support for site staff when conflicts arise, and review any issues with the Greenmarket Operations Manager for follow-up.
• Cover seasonal staff shifts at market sites in your assigned region.

Market Promotions and Partnerships 

• Create a market outreach and promotion plan and oversee its implementation with support from the Communications team.
• Help plan weekly activities at market sites in your assigned region,. 
• Identify, develop, and maintain strategic relationships with community partners – including local businesses, like-minded organizations, and city agencies, including attending Community Board meetings, NYPD precinct meetings, and/or other community gatherings as needed. 
• Oversee social media management at the market sites in your assigned region in coordination with the Communications team.

Staff Management 

• Supervise 7-13 Site Leads who manage markets in your assigned region.  
• Provide training and ongoing feedback and conduct performance reviews for Site Leads.
• Conduct one-on-one meetings with Site Leads and be available as a resource.
• Work with the Greenmarket Operations Manager, Greenmarket Staffing and Administrative Manager, and Human Resources team to recruit, hire, and onboard new market staff. Additionally, monitor and adjust staffing schedules according to market needs.
• Assist management in issuing corrective actions notices and performance improvement plans as needed.

Qualifications

• Three (3) to five (5) years of work experience in operations and/or program management, preferably in a public-facing setting, e.g., retail, agricultural, restaurant, or culinary.
• Minimum of two (2) years of experience managing staff (preferably supervisory experience similar in scope to current Greenmarket field-based staffing) with a people-centered and inclusive leadership style.
• Excellent interpersonal skills and a high level of emotional intelligence
• Strong written and verbal communication skills, with a desire and proven ability to communicate with people from diverse backgrounds and knowledge levels.
• Creative problem-solving skills, with the ability to troubleshoot and make on-the-spot decisions, while being agile and adaptable to continuous change to effectively meet emergent needs.
• Strong dispute mediation, conflict management, and de-escalation skills, with a willingness to compassionately and firmly manage the complex dynamics of opera