Customer Journey Expert Stress Testing (Counterparty credit risk)

Your work environment

Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products.

Your role

The FMGT Tribe is the change delivery department of Financial Markets (‘FM’) and Group Treasury (‘GT’) that has as purpose to realize our clients’ dreams by connecting them to global markets, providing financial solutions, and delivering long lasting value.

We are looking for a customer journey expert to drive the Stress testing implementation, end to end, in the space of Counterparty credit risk, for various risk metrics such as Direct loss, regulatory EAD, etc.

As a Customer Journey Expert (CJE):

• You will combine market and system knowledge, product management, and business expertise to take a leading role in successfully delivering change initiatives.
• You will be the interfacing function between various stakeholders (trading, sales, Ops, IT and markets) to understand the challenges and identify how technology and process can be used to solve them.
• You will represent the voice of the business to the squads.

Your key responsibilities

• Have the responsibility to deliver the solution for the Stress testing framework, End to End.
• Establishes and maintains strong (sustainable) relationships with key stakeholders, focused on a clear understanding of their challenges and opportunities.
• Maintains a bird’s eye view to make sure that the project stays on course and not afraid to raise a flag in case of an issue.
• As an End to End CJE, you would be a partner of multiple squads and thus, would need to make sure that conflicts or difference of opinion are managed well.
• As an End to End CJE, you maximise the business value by providing clear and developer-ready content for user stories (what is needed, for whom and why) in the squad backlog in AZURE and facilitate alignment of the delivery teams (how) with the businesses/user groups to ensure a strong focus on timely & good quality delivery.
• Translate and explain the “What” so that the IT engineers can determine the appropriate “How”.
• Facilitate release and testing process through impact assessments, release reports and user sign-offs.
• Structure, simplify and solve issues on processes and systems. Participate/Lead end to end refinement and solution design sessions.
• Works independently and ensures that implications of decisions are thought through and get addressed.
• Creates an environment of open dialogue that encourages expertise development through collaboration and idea-sharing, in which colleagues take responsibility, help each other to be successful and remain a step ahead.
• Accumulates and collects knowledge, keeps it up to date and makes it accessible for re-use. Takes initiatives for sharing knowledge.

Who are we looking for?

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

As Customer Journey Expert you will need:

• A Completed Master’s degree
• At least 5 years experience in Financial markets
• Experience with Stress testing implementation is a plus.
• Familiarity with Counterparty credit risk is a plus.
• You have an interest in IT
• Experience with working in Agile/Scrum is a plus
• You have a problem-solving mentality
• Good communication skills (in English), communication and presentation skills (telling – selling) across different skill and seniority levels
• You have good stakeholder management skills
• You have a ‘Can do’ attitude to resolve problems along the way.
• You are flexible and you easily adapt to a changing environment
• You enjoy working in a diverse and multi-cultural environment, you trust others and can be trusted
• You strive to bring fresh ideas to life and embrace challenges in a fast