Support Associate (German Speaking)

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. 

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

#LI-VR2

Job Description

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!  

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners. 

We're currently looking for both part-time and full-time German speaking Support Associates to join our team in Budapest. If you are communicative, proactive and have a strong can-do attitude, we’d love to meet you! 

What you’ll be doing

• Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time
• Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise
• Communication: Fluidly and fluently communicate in German with our courier partners, customers, and merchants and adjust your tone to your audience
• Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!
• Attitude: Take ownership beyond the obvious

Qualifications

• You are fluent in German, and able to work in English
• You're already located in and have the right to work in Hungary 
• You are a fast learner, attentive to both small details and the bigger picture
• You have a can-do attitude, you like to communicate with people and you are excited to work in a fast-paced environment
• You are able to work in shifts across mornings, days, evenings and weekends - we are open 7 days a week, from 9am to 1am. At the moment we are especially eager to find team members available to work during our peak hours in the evenings and weekends! :) 
• You are able to work fully from the office, 20-40 hours per week

Additional Information

If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!

We will be reviewing applications on an on-going basis, so send through your application ASAP. 

Please note that we do not accept applications coming in via email. Please submit your application and CV via our jobs portal.