Mgr., Clinical Excellence

Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit www.mosaichealth.com or follow Mosaic Health on LinkedIn.

Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role

The Mgr., Clinical Excellence will support all business units within Mosaic Health and is responsible for overseeing the clinical systems and workflow education for integrations and in-the-field coaching for existing medical practices, improving provider experience on Mosaic Health platforms. The Mgr., Clinical Excellence will be responsible for developing and overseeing the Clinical Excellence Training Team for a specific region, to ensure we meet the needs of newly integrating practices and training requests from existing practices. The Mgr., Clinical Excellence will report to the Director of Clinical Excellence, working closely to collaborate with the Integration, Innovation and Clinical Systems teams to prepare for upcoming tasks and to leverage Mosaic's systems to support our Value Based Programs.

The Mgr., Clinical Excellence will oversee and do on-the-job training, focusing on teaching specific areas of knowledge for clinical, clerical, and provider positions in a medical practice, including healthcare systems (e.g., EHR, telehealth, pre-registration, etc.) and Mosaic's Best Practices to drive medical margin. The Mgr., Clinical Excellence will work with Clinical Applications teams to identify and diagnosis root cause issues to help ensure Mosaic best practice workflows operate as conceptualized. The Mgr., Clinical Excellence will work with their peers and direct team to create new, or provide updates to existing coaching materials, and oversee deployment of content to ensure the successful delivery on behalf of Mosaic Health's various audience groups.

Responsibilities

• Partner with Operational and Integration Leaders for integration preparation, coaching plans and follow up to ensure practices acclimates quickly to Mosaic's best practices.
• Partner with Practice leadership to address coaching needs within the office by scheduling remote or on-site support
• Provides leadership for the clinical excellence training team through coaching and developing based on best practices and newest updates as well as utilizing feedback from peer teams, Practice Managers and Supervisors through tools such as team training or "Train the Trainer" sessions for review and skill assessments.
• Includes feedback regarding provider documentation, BOI, Value based measures and bucket workflows to managers as need.
• Collaborates Subject Matter Experts to align course content and reference materials to ensure they are up to date and in accordance with current best practice workflows
• Utilize various metrics, reports, and discussions to identify and assess specific training needs wit