Center Director - Bilingual Preferred (Irving) Onsite

Company Description

Responsible for the operational, programmatic management and coordination of employer services within a Workforce Center. This includes management of all Equus Staff as well as other contractors, State Staff (TWC and VR), Veterans staff, CCG Staff, AARP Staff, etc. Operational responsibilities include, but are not limited to: achieving center performance goals/metrics, managing center budget/financial goals, allocating staff as required to meet customer needs and performance goals, working with HR in the coordination of hiring and other employer focused events, overseeing day-to-day operations of the center, and serving as Tier III support to resolve issues that may arise. Enforces Federal, State, Board/Equus Policies and Procedures, including The Texas Model, LiA standards, as well as performance and quality expectations. Set expectations to exceed performance goals in accordance with the Equus’ Statement of Work, State Metrics, Board Expectations, and Project Management standards.

Job Description

• Communicates project goals/objectives as well as contractual obligations, expectations and priorities to staff and ensures each staff member understands their role in the process
• Establishes partnerships in the community aimed at improving outreach, engagement, service delivery, and support for customers that we serve
• Hosts quarterly Community Engagement Meetings with partners to ensure system relevancy, sharing of events, initiatives, and employment opportunities, and the establishment of a menu of support services in order to provide wraparound services to customers in need
• Performs 10% monthly sample audit of programmatic (SNAP, TANF, WIOA) files as an additional quality assurance check
• Implements and ensures best practices and processes designed to impact performance are followed on a consistent basis for all contracted measures
• Ensures payroll is completed and approved each Friday of the pay cycle for timely processing
• Manages time, materials, and resources by planning, scheduling and organizing teams to meet project goals and objectives
• Holds individuals accountable for meeting their portion of project and center goals and objectives.
• Monitors all program and activity timeframes for enrollment, participation, and exiting (including sanctioning) for completeness and accuracy
• Creates Employee Development plans for herself/himself and for each direct report so skills and talents can be best utilized to the success of the project and development of the employee. Ensures that supervisors do the same for their staff
• Prepares mid-year assessments and annual RPM’s with each direct report and approves all others for the center
• Manages the cash substitute process and inventory, including gas cards, gift cards and bus passes. Ensures inventory is properly secured and reports generated timely
• Provides oral and written program information in a clear, concise, professional and tactful manner
• Recommends hires, transfers, demotions and promotions of employees based on sound decision making ability and complete documentation
• Monitors, analyzes and reviews performance reports with staff monthly. Adjusts team strategy as necessary to ensure performance goals are met.
• Verifies quality checks that include, but are not limited to ensuring:
• The timeliness and accuracy of all office data entry including cost associated services
• Compliance with Federal, State, Board and Equus’ local policies
• Verification of program and activity eligibility requirements
• There are $0 disallowed costs
• Past dues are kept to a minimum and correction of any past dues within three business days
• The timely entry of sanctions and proper TRA procedures
• All hard copy files are accounted for and contain the required documentation for enrollment, eligibility and participation in job search activities
• Tier III approver of ITA’s and other program activities (Subsidized, WEX, OJT).
• Develops and implements necessary controls to ensure that internal quality checks and external monitoring have an error rate less than 10% and $0 disallowed costs.
• Develops training and developmental plans to assist team members who need help achieving their goals
• Assures that staff receives the necessary program, policy and procedural training to be successful in their jobs through: Teams, Mentoring, classroom, workgroups, etc.
• Ensures all verbal and nonverbal communication is professional and tactful and demonstrates LiA standards, with both internal and external customers
• Listens and fully understands the ideas and views of others
• Understands and adheres to the chain of command
• Attends all mandatory State, Equus, and Board workshops, staff development sessions, and staff meetings as required to enha